Add a direct link to the support.vendasta.com so it links direct from here!1 vote
You’ve come to the right place for help.
There are two ways in Partner Center to access the same information available at support.vendasta.com. I’ve identified them in the link below.
If you’ve got any further questions or concerns, please let us know.
Have a great day!
Could have a sales training schedule or material of some sort for new salespeople1 vote
Thank you for the feedback! I reached out and left a VM as well. We currently offer a variety of Sales Training methods that are available in a combination of methods via the Resource Centre, Partner Development Manager training or On-Site in-person training. I would love to connect and walk you through the options and gain more insight to Koolden’s training needs.
Getting an error when trying to add a business that says 'Form Validation Error(s) Invalid Product Specified"
Getting an error when trying to add a business that says 'Form Validation Error(s) Invalid Product Specified"1 vote
Hi There! We’re glad we were able to help you via firstname.lastname@example.org
I am trying to set up packages in my store but the items I am trying to combine are not visible. I only have 13 available options to create a package with. I need help as I have 8 packages that I need to create.1 vote
Thank you for reaching out. This section is primarily focused on submitting requests for new features in our software and isn’t monitored by our Success-On-Demand staff who could help you with this issue. If you were looking for direct help from our Success-On-Demand team, you can reach them at email@example.com.
This whole cancelled but not really cancelled thing is causing major issues. When we cancel an account, we can still see it as active. When we try to look at it, it's a 404. This is impacting our ability to determine which accounts we'e cancelled, and also causing major issues via the API because users are hitting 404s.1 vote
I want to start off by apologizing for any issues and inconveniences this has caused you. It sounds like you’ve stumbled upon a bug involving certain APIs we must have missed during our Q.A. process.
I’m going to follow up with you directly to get more accurate details so we can help reproduce and fix this on our end.
I’ll be in touch with you shortly.
I schedule many HUNDREDS of posts for my customers every month, and while the new Graphical Interface for Social Marketing does make it easier for my customers to log in and make posts, it's slower and less efficient for me than the old interface. In the old interface the scheduling date, time and AM/PM were all in a line going from left to right, so my mouse traveled in one direction. The new interface has my mouse traveling all over, from right to left, diagonally, and everything in between - wasting valuable time, which is not a small inconvenience when you have hundreds of posts to schedule. The new interface is great for my customers, but I wish there were a streamlined "partners only" interface that focused on helping make scheduling posts faster.
I schedule many HUNDREDS of posts for my customers every month, and while the new Graphical Interface for Social Marketing does make it easier for my customers to log in and make posts, it's slower and less efficient for me than the old interface. In the old interface the scheduling date, time and AM/PM were all in a line going from left to right, so my mouse traveled in one direction. The new interface has my mouse traveling all over, from right to left, diagonally, and everything in between - wasting valuable time, which is not a small inconvenience when…1 vote
We have released the new version of Social Marketing, which should be more performant and user friendly. Definitely open to hearing your feedback on this.
Can we add an option to delete submitted orders from SSC or PC?1 vote
Thank you for this feedback! You can now archive submitted orders in the Orders tab of Partner Center.
Replace excessive "Customer Voice"options with 2 dropdowns. See https://goo.gl/RshDVc1 vote
I like where you’re going with the proposed solution. Customer Voice is the kind of product that, like you said, has a lot of options. And we should make improvements to simplify the Partner experience when trying to Package or Activate a product with lots of options.
One of the first steps we’re taking is to hide the restricted options, this should clean up a lot of the noise in the list. A first step in series of improvements, and we’ll keep you posted along the way.
Thanks for the feedback and have a great day,
We would love to be able to resell the email marketing tools or if a tool like mailchimp/Aweber/etc. come into the marketplace to resell. We would be happy to pilot this!2 votes
Hello, we are pleased to announce that we now have Constant Contact in our Marketplace for you. To view and enable this product, here is the link:
Reputation Management needs a visual revamp, it feels very "2015".10 votes
Thank you for your patience! We are excited to now have the updated Reputation Management interface available for Early Access partners. This change will be released across the platform on December 5. For more information, please check out the link below. We look forward to hearing your continued feedback!
SEM Rush and Spyfu are two tools I would love to have access to through the Marketplace for use with my own agency.1 vote
Thanks for the feedback! I’ll make sure to share those companies with our team, and we can evaluate them further.
In the meantime, definitely check out the SEO category in Marketplace. SEO Network offers a Do-It-For-Me service with onsite and offsite rankings, MarketGoo is a DIY product with a free prospecting tool available for you to use in the platform today, and coming tomorrow is Boostability – check out the webinar this week to learn more about it.
Have a great day!
As a partner, I would like to be able to filter out reviews with profanity on the review widget so that profanity is not appearing on client's websites.1 vote
You should be able to do this already. If a review is set to Published and you want to Un-publish the review, click on the blue drop-down arrow at the bottom of the Review in the Review Dashboard in Reputation Mangement. Under the ‘Sharing’ header, you should see an option to ‘Unpublish from My Listing’ or ‘Unpublish from Review Widget.’ Both options will remove it from the widget.
As SEO ranking gets developed for the LMI Dashboard, can we get it integrated into the Snapshot report as well?1 vote
Great point, Robert. Our new SEO section is now available in the Snapshot Report for Beta Partners, and will go to general release on May 9th. We look forward to hearing your feedback on the reinvigorated Snapshot Report! If you’d like to learn more, please check out the link below.
Any plans for integrated link shortening within the social marketing platform?1 vote
Thanks for your feature request, I am pleased to let you know that we already have link shortening in Social Marketing. In bottom left corner of the composer there is a link icon that opens a popup where you can enter a URL and then click “shorten” to inserted the shortened link into your post. Please let me know if you have any suggestions for how we can make this feature more clear in the composer.
Hi there, I was just informed that your website hosting platform doesn't support Membership sites. I have 6 clients that have membership sites or e commerce via WordPress. This is a problem for me as I am selling the clients on all of my services. The whole reason I signed up for Vendasta White label service was to have everything in one location. Can we please find a solution to this problem as I am sure more people will have this problem when using WordPress. thank you1 vote
This is now fixed. If there is an outstanding issue, please let me know!
There's a typo in one of the examples in the image gallery. Under the "Griffin" logo is says "Propery" in stead of "Property". Please fix before we can share with our clients.1 vote
Good eye! Thanks for pointing this out. We’ve taken down the image for now and will re-upload it once the typo is fixed.
Have a great day,
I am noticing that in the leads responses on twitter, that when I click on the lead responses icon, it pulls up the 5 lead responses I have, but it will not allow me to select any of them and populate them in. Can you please look into this and fix. I am using an IOS device.1 vote
We’ve confirmed that this is an issue on iOS devices only and we’ve logged a bug.
Thanks again for letting us know!
The new social marketing is an inconvenience to use.
I don't like that I have to click to a different section to see a preview of the post or to shorten a link.
Doesn't work nearly as nice as the old social marketing, where all the tools were in the same place.4 votes
Updates to the composer have been released to Beta. You can now access all attachments in one click and view the preview while writing a post on desktop.
We are in the process of making larger changes to our 3rd party workflow template. We are removing the option to ask the customers sentiment before asking for a review. This will be coming May 9th. Please see this article for more information: https://support.vendasta.com/hc/en-us/articles/360003528554-Change-to-requesting-reviews-with-Customer-Voice
In order to send out emails again to people you've sent email requests, it should be easier to sort by status. ie opened, sent etc.6 votes
We have added the ability to filter by status and is available for all beta partners as of today. This will be available for everyone else on March 28th, when we release Customer Voice.
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