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  1. Replace the term "google+"

    There are several places in reports that the term "Google+" needs to be replace by "google my business".
    If you need to see where I'll send you some links. Doug

    2 votes
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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  2. The Ability to use a Custom Address for Customer Voice

    I would like to have the ability to customize physical addresses in Customer Voice. This would allow my Service Area Businesses to use the product without needing to change their address in the Business Profile to a PO box, which can interfere with Listing Distribution and Listing Sync Pro.

    3 votes
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    1 comment  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Brayden,

    We have now done the work to properly suppress addresses in the Emails we send out when a business has indicated that they are a Service Area Business.

    Please let us know if this helps you out.

  3. Navigating to Customer Voice

    Used to be able to access customer voice by launching it from Partners and/or navigating from the Business center drop down at the top. Now I have to impersonate the client first and doesn't appear in Business center dropdown if viewing Listing Builder or Reputation Management.

    4 votes
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    1 comment  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We have now released the ability to access Customer Voice in a much easier way from Partner Center, either through the Manage Accounts page or within an Account. Access to Customer Voice Starter will be coming shortly as well. We hope this helps unify the user experience when navigating to this product so that it matches how you are able to navigate to other products within Partner Center.

    If you have any feedback about this release, please feel free to reach out to me.

  4. Unbranded Customer Voice Sales Slide Deck

    Provide an unbranded slide deck that our sales team can walk through with our prospects and show the Review Requests process (via Customer Voice) that includes screen captures of sample SMS and branded emails sent out to customers.

    2 votes
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    0 comments  ·  Sales & Success Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We have now uploaded unbranded sales collateral for Customer Voice to the product page within the Marketplace store. You should find this information under the Files section. If you would like to see more assets added please let us know.

  5. Editing campaigns for Basic partners

    It would be nice if Basic Partners could edit the text in the campaigns. Enabling us to personalize in our own "speak" would probably improve our conversion rates, make us more successful and get us to "professional" sooner. Just a thought.

    1 vote
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    0 comments  ·  Campaigns  ·  Flag idea as inappropriate…  ·  Admin →

    Hey Douglas,
    As of May 2019, customers in the Basic subscription can edit a campaign’s content. In case you are experiencing any unexpected behaviour, could you please report to our Success team? Thanks for the feedback!

  6. Office 365 Product

    Office 365 should be an option.

    2 votes
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    0 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →

    Happy to announce that this product is now available through Vendasta. You can choose from three different editions to resell:

    New Global Brand: Office 365 [Available to all Partners today]

    Partners can choose from 3 different business editions to resell:

    Office 365 | Business Essentials
    https://partners.vendasta.com/marketplace/products/MP-CGCCCK36NWQKQHJHVKLD6VQ2Z38MJ8JR

    Office 365 | Business
    https://partners.vendasta.com/marketplace/products/MP-VDVLCVQP7FV4J4GKGLMPKR2VZ3DW2H4H

    Office 365 | Business Premium
    https://partners.vendasta.com/marketplace/products/MP-KD5QC85SJV8X5M54T25NG8J5BB53KPVF

    Please reach out to me if you have any questions or feedback about this release.

  7. Houzz Reviews Management Integration

    We really need Houzz to be added as a review source and ability to manage reviews in Houzz. This has become the most dominant site for many of the home services trades like design builders, landscape lighting contractors, etc.

    2 votes
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    Released  ·  1 comment  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
  8. Brand Section Total Make Over

    overall improvement of the Brand section. This area is not user friendly and doesn't have the abilities to pull useful reports or compare things month over month or year over year. The section for reviews shows a map of the average review ratings, but the data doesn't show up anywhere to view besides on the map. We've had several multiple location clients tell us that they are frustrated with the lack of capabilities of this section.

    1 vote
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    0 comments  ·  Brands & Multi-Location  ·  Flag idea as inappropriate…  ·  Admin →
  9. Create New Product - Description Field

    would be ideal and critical to have more text and editing functionality in the description and FAQ's section when creating our own products. I can not make the description look like vendor products right now, the text just runs together in one long paragraph.

    1 vote
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    0 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
  10. Review Generation taking reviewers straight to the Apps on mobile devices

    As a partner, I would like it if when a customer receives an email request for a review and it is opened on a phone or tablet, that the system would search for and open the Facebook/Google Maps/Trip Advisor app instead of directing them to the website.

    The reason for this is simple but would make the system far more effective. That is that people are typically logged in via the apps on their mobile devices all the time, so, when clicking on the leave a review action, it can open up directly in the place they can leave the…

    5 votes
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    2 comments  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

    Hi,

    We’re please to announce that we have now released this feature. When a customer clicks on the link provided to them and have Google and Facebook as an application that is installed, they will be directed to the application instead of the webpage. We are hoping to see this increase the number of reviews left by your client’s customers, especially via SMS. Other apps such as Trip Advisor will we look into as we monitor the results of this change.

    If you have any feedback about this release, please feel free to reach out to me.

  11. Add custom products to the pre-set tabs in the store.

    I would like the ability to add my existing products to the existing tabs in the store. If i sell my own social media products it would be nice to be able to click the "social" tab to view them. Rather than only being able to view them in the "All" tab.

    7 votes
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    3 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →

    Great news, this feature has now been released. Your own products and services can be moved to any of our standard tabs.

    Building your custom products is now done through Vendor Center. This process is more robust and full of new features. For custom products you’ve already created, you can upgrade to the new workflow with one click. Upgraded or newly-created products have the ability to set which category they show up in, instead of just “Mine”.

    For more information, please see this resource article: https://support.vendasta.com/hc/en-us/articles/360019581654

  12. Responding to Facebook & Yelp

    It has come to our attention that some of the software that directly competes with Vendasta already offers the ability to respond directly to Facebook and Yelp reviews from within their dashboards. We understand that an upcoming release may allow us to respond from Concierge for Facebook, but we feel this is almost a necessity to save time if the implementation can already be accomplished.

    It is also difficult for us to onboard a client and explain that only Google reviews can be responded to from Business Center while others such as Facebook and Yelp must be opened and logged…

    6 votes
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    2 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
    Released  ·  Renee Elder responded

    The ability to inline respond to Facebook Reviews is available for everyone in Reputation Management and Concierge today.

  13. Need to rearrange product order under "my products" in business center dashboard

    Allow re-ordering of products under "My Products" for user view in business center. Currently defaults to order by date the products were ordered.

    -Leon Simpson - The products aren't able to be rearranged in Business Center they appear in the order they were ordered on the account.

    0 votes
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    1 comment  ·  Business Center  ·  Flag idea as inappropriate…  ·  Admin →

    Great news, we’ve released product pinning in Business Center. This allows for a user to set their preferred product order in both the Products page, the Dashboard, and the Navigation.

    Of note: currently this customization is saved to a cookie on the device used, and does not save across devices. But very soon, this customization will be saved to the user account, and appear everywhere that user logs in.

  14. Review responses inside Reputation Management

    the ideal state would be the review response being pulled in to the dashboard along with the review. I realize this is not currently the way the software works but it would certainly be a useful and valuable feature as it would keep things all in one place instead of making the customer or MA search for what was said.

    16 votes
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    Released  ·  4 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
  15. 23 votes
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    6 comments  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →
    Released  ·  Renee Elder responded

    Customer Voice now has SMS capability for United States, Canada, UK, and Australia.

    Thanks,
    Renee

  16. edit welcome email

    Please make it possible to edit the welcome email just like its possible to edit all the acquistion/adoption/upsell emails as well as review generation emails

    6 votes
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    0 comments  ·  Business Center  ·  Flag idea as inappropriate…  ·  Admin →

    This feature is now available. You can edit email campaigns in Partner Center > Marketing > Product Adoption and then choose which welcome email campaign is sent in Administration > Customize > Business Center!

  17. change order of products in Business Centre and Store

    1) Why can’t we change the order of the icons in the LIVE PRODUCTS? This is likely to be an ‘ask’ for more than just NQ (yes, they have already asked) so thanks for advising / expediting.

    4 votes
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    3 comments  ·  Business Center  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve just released an improvement to Products page in Business Center that allows the user to set a custom order with ‘pinning’. They will organize in the order they are pinned. Please note, right now this customization is saved to a cookie on the device, and does not stay pinned across devices. Cross-device saved settings are coming soon!

  18. Rating Only Reviews

    Would like the ability to exclude star rating-only reviews as tasks from Concierge. We receive hundreds of reviews a day and many of them are only star-rating. We don't draft up a response for these. Having the ability to exclude these as tasks would help streamline our process.

    4 votes
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    1 comment  ·  Concierge  ·  Flag idea as inappropriate…  ·  Admin →

    Great suggestion, thanks for your submission! We’ve created the ability to filter by these types of reviews on both the Accounts an Tasks tabs. That way you can still see the reviews with ratings only, but filter them for streamlining your workflow.

    This was delivered on February 21, 2018. Please take a look and send us any feedback after you’ve had a chance to try it out!

    https://support.vendasta.com/hc/en-us/articles/360000232127-Feb-21-2018-Filter-reviews-by-no-content-in-Concierge

  19. Sort alphabetically by business name

    https://partners.vendasta.com/manage-accounts

    Once I get more accounts I will not be able to find *anything*. To just be able to click on the header of the column to sort by business name ascending or descending should be relatively easy and it will help a lot.

    5 votes
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    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →
    Released  ·  Nathan Poellet responded

    This is possible in Partner Center now. You can sort by Account name by clicking on the column header on the manage accounts page.

  20. Weedmaps and Leafly added sources

    I would like to see Weedmaps and Leafly as sources in the platform. There is a huge gap in the market for agencies to help support the cannabis industry in the reviews portion. They want to capitalize on it.

    3 votes
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    Released  ·  2 comments  ·  Review & Listing Sites  ·  Flag idea as inappropriate…  ·  Admin →
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