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How can we improve Vendasta's Products?

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  1. The Ability to use a Custom Address for Customer Voice

    I would like to have the ability to customize physical addresses in Customer Voice. This would allow my Service Area Businesses to use the product without needing to change their address in the Business Profile to a PO box, which can interfere with Listing Distribution and Listing Sync Pro.

    3 votes
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      1 comment  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

      Hi Brayden,

      We have now done the work to properly suppress addresses in the Emails we send out when a business has indicated that they are a Service Area Business.

      Please let us know if this helps you out.

    • 1 vote
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        Released  ·  2 comments  ·  Listing Sync Pro  ·  Flag idea as inappropriate…  ·  Admin →
      • Bulk Add Locations in Brands

        I would love the ability to bulk add locations to a brand region, and pagination in the search result field would also be incredibly beneficial. If you could search by tag, location or name, select all and add, that would be excellent!!!

        1 vote
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          0 comments  ·  Brands/Multi-locations  ·  Flag idea as inappropriate…  ·  Admin →
          Released  ·  Caileigh Simpson responded

          Hi Landon,

          This functionality is currently available via lists. You can add accounts to lists using the filters in partner center. Once your list is created, simply click the kebab menu and select ‘Create Brand’. After selecting this option, you will be given the choice of how you would like to segment the brand. Here, you can choose either Geographic Region or Account Tag(s).

          Thank you!

        • Create different templates for Customer Voice

          I want Customer Voice to allow me to create different templates so I can request a review for different situations in a company. For example, if I am a Property Management company, I can choose from different request review templates: email for after a showing, email for after a customer service call, email after a financial department call.

          2 votes
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            1 comment  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

            Hi,

            Sorry for the delayed response. We released the ability to configure multiple email review requests. We hope this will allow you to tackle the different situations that you have run into and provide a template solution for those scenarios. We are always open to feedback on how this is working for you and if you have any suggestions for improvements.

          • Thank you for the Resource Center move.

            Love, love, love where you moved the Resource Center to. It's logical. Thanks!!!!

            1 vote
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              0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →
              Released  ·  Caileigh Simpson responded

              You are very welcome! We are extremely excited to offer in-platform contextual support and provide an easier and efficient way for our partners to find the answers they need. Thank you for your feedback!

            • Social Posting to Instagram instead of Google+ or Twitter

              A lot of my clients are frustrated that the four default sites for Social Posting include Google+ and Twitter which are not nearly as popular for local businesses as Instagram, or even Pinterest.
              Why not have Facebook, LinkedIn, Instagram and Twitter/Pinterest as the four default sites, OR... make a system where a client can choose which four sites they want!

              1 vote
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                2 comments  ·  Social Marketing  ·  Flag idea as inappropriate…  ·  Admin →

                We now support the ability to customize the default social networks. You can find where to “Save as Default” within the Composer when selecting the social networks. Thank you for the suggestion.

              • Instant Notification for Review Comments

                Make "Review Comments" a instant notification instead of a Daily Digest item. Have found that comments to Facebook reviews are often an ongoing back and forth that for accounts with multiple users , they need to be in the loop. These are "Action" items!

                1 vote
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                  Released  ·  0 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
                • Replace Industry Average context with whats required to be an "A"

                  change the industry averages in the snapshot to show what an "A" business is getting for scores

                  2 votes
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                    0 comments  ·  Sales & Success Center  ·  Flag idea as inappropriate…  ·  Admin →
                    Released  ·  Ali York responded

                    Thanks again for this feedback! You can now see Industry Leader statistics in both the Reviews and Social sections of the Snapshot Report. Have a good one!

                  • Review Gen Greeting

                    On Review Generation emails, Please make an option be "No Greeting" and have it work. Currently it is an option but error messages when used.

                    1 vote
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                      0 comments  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →
                      Released  ·  Renee Elder responded

                      Thanks for letting us know about this issue. The error has been fixed and you should be able to use the No Greeting option now.

                      - Renee Elder

                    • Generate LD Info For Suppressed Addresses

                      Partners are interested in still seeing LD information for our 4 data aggregators even when they have address suppression.

                      1 vote
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                        1 comment  ·  Listing Distribution  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                          0 comments  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

                          Hi Dave,

                          Customer List has been sync’ing with Customer Voice since it’s initial release, and we’ve recently released the support for Edit and Delete functionality.

                          https://support.vendasta.com/hc/en-us/articles/360000018527-Mar-29-2018-Customer-List-in-Business-Center

                          If you’ve got any further questions or concerns regarding Customer List or Customer Voice, feel free to follow up or send me an email.

                          Have a great day,

                        • White Label Products

                          Please make it so that we can white label the name of the products in the product store. Currently, my sales people have access to the products page and can see all the vendors that are being used as well as the wholesale pricing. I'd prefer if they didn't.

                          1 vote
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                            0 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →

                            Hi Oliver,

                            If your concerned with your sales people seeing the product reseller information, including the wholesale costs, in Sales & Success Center, there is an existing control that can restrict this information.

                            From Partner Center, click on Administration>Customize, then expand the Sales section, and in the Settings sub-section you’ll find the following controls.

                            - “Show the Training Resources tab in the Sales & Success Center”. Which will restrict your sales people from seeing the reseller information all together.
                            - “Allow your salespeople to view product wholesale prices.” Which will restrict your sales people from seeing the wholesale costs but still see the rest of the reseller information.

                            I hope this helps, let me know if you have any other questions or concerns.

                            Thanks,

                          • Contract Pricing Showing Product Descriptions or Linking to the Product

                            I would love for the Contract Pricing to be linked to the marketplace product so I can click on it and it either takes me to the marketplace entry for that product or expands with a short description.

                            1 vote
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                              Released  ·  1 comment  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
                            • Public Store on my website isn't Mobile Responsive???

                              Problem with the Public Store settings:
                              The Public Store looks great on a laptop or desktop computer, but when it's pulled up on a mobile device it's not responsive and cuts off the menu options and the product containers. Yikes!
                              Please tell me you can fix this ASAP, because I/we preach the importance of responsive designs to our clients, only to have an entire page UN-responsive... yeah, please help. Thanks!

                              2 votes
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                                5 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
                              • Video is key in social...

                                It would be really nice to be able to schedule and upload videos directly from the platform to social profiles like we can with images. Thank you.

                                21 votes
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                                  Released  ·  5 comments  ·  Social Marketing  ·  Flag idea as inappropriate…  ·  Admin →
                                • Show Expired RM Accounts in Dashboard

                                  In the dashboard when I log into Partner Center, there is no row for Expired Reputation Management accounts. Only Active Reputation Management accounts and active "Demo" Reputation Management accounts. Once the accounts expire, they are not represented in the dashboard. I would like to see this added so I can have a complete representation of the accounts within the system.

                                  1 vote
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                                    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →
                                    Released  ·  Caileigh Simpson responded

                                    Hi There! I wanted to let you know that we have released a filter in Partner Center under the accounts tab that will now allow you to filter all accounts by those with expired Snapshot reports. You can also filter by ‘active’ or ‘none’. Please shoot me an email if you have any more feedback!

                                  • Data Provider Accuracy as a Percentage of overall Data Accuracy

                                    In the Overview tab of Listing Builder, there is a card for Data Provider Accuracy. This score is a number out of 4. It would be much more beneficial to showcase this score as a percentage of overall data accuracy. For example, a 1/4 might mean that all the data is accurate with the exception of 1 field in 3 of the data providers. Although this inaccuracy should still be addressed, 90% of the data IS accurate. If I have activated Listing Distribution for a client, they should see that the product has in fact helped their data accuracy. The…

                                    2 votes
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                                      1 comment  ·  Listing Builder  ·  Flag idea as inappropriate…  ·  Admin →

                                      We have now released the ability for partner admins to control the presentation of the Data Provider Accuracy, either as a fraction out of the 4 aggregators as we currently have it, or as a percentage calculated across syncing NAP data. You can find this control within Administration > Customize > General Product Settings at both the Partner and Market level. Please let us know how this helps your team.

                                      With regards to the Business Profile, we are strategizing into how to better represent optional fields as we do agree that there are certain fields that a business may never fill out or see value.

                                    • Sync Facebook page URL via Listing Sync Pro Yext

                                      Looking to have the ability to submit Facebook page URLs through Yext so they update on Listing Sync Pro sources.

                                      1 vote
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                                        0 comments  ·  Listing Sync Pro  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Responding to Facebook & Yelp

                                        It has come to our attention that some of the software that directly competes with Vendasta already offers the ability to respond directly to Facebook and Yelp reviews from within their dashboards. We understand that an upcoming release may allow us to respond from Concierge for Facebook, but we feel this is almost a necessity to save time if the implementation can already be accomplished.

                                        It is also difficult for us to onboard a client and explain that only Google reviews can be responded to from Business Center while others such as Facebook and Yelp must be opened and logged…

                                        5 votes
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                                          2 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
                                          Released  ·  Renee Elder responded

                                          The ability to inline respond to Facebook Reviews is available for everyone in Reputation Management and Concierge today.

                                        • Adding multiple business locations to individual user

                                          User Permissions. Love the new format. How about a "Select All" option when adding permissions to a user. Instead of clicking on each individual business when a multi business brand.
                                          User>>Permissions>>Add Business

                                          1 vote
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                                            0 comments  ·  Brands/Multi-locations  ·  Flag idea as inappropriate…  ·  Admin →
                                            Released  ·  Caileigh Simpson responded

                                            Hi Dave. Thank you for leaving this feedback. We have added the ability to select all from the Users >> Permissions >> Add Business view that is now released to all partners. If you have any further questions or comments about this please feel free to reach out to me at csimpson@vendasta.com. Thanks again!

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