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How can we improve Vendasta's Products?

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  1. Flag to turn of auto renew on activation - Listing Sync Pro

    Upon activation of the product, it would be great if there was some form of flag to set the product in a state where it would not renew automatically (both via API and in the platform).

    This would help streamline processes instead of having to activate and then cancel the product to put it into the state where it will not auto-renew.

    7 votes
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    strategy review  ·  3 comments  ·  Listing Sync Pro  ·  Flag idea as inappropriate…  ·  Admin →
  2. SMS stats in Customer Voice

    In the overview, currently there are no SMS stats cards, even though we offer this functionality.

    It would be great if this functionality could be added in.

    2 votes
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    0 comments  ·  Customer Voice  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Michael,

    We definitely agree there needs to be more reporting within our product, and we are already currently visioning out what we will like to present in this dashboard, as well as bring this information into the Executive Report. We will hopefully have some more information to share in the coming months, but this is something we are definitely aware of and currently mocking out.

  3. DZD Currency in Public Store

    They would like to have DZD as a currency option on the Public Store.

    1 vote
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    1 comment  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →
  4. Listing Builder

    #2 - Why is there so much listings management functionality in the Reputation module that is NOT in the listings module? I am literally having to train my staff to go into reputation to manage and track citation/listing URLs so the listings score increases. This is completely backwards and is very counter-intuitive. It's even more confusing for the customer. I have to tell them that in order to see their GMB insights they have to go listing module, but to see their other listings information, they have to go to the reputation module, then to the listings tab. I mean…

    1 vote
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    0 comments  ·  Listing Builder  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sort Users by Days Active

    Request that "Active Business Center Users" be able to sort/rank by "Days Active"

    1 vote
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    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →
  6. Map available business categories to GMB

    For Listing Sync Pro by Yext:

    The available Yext business categories should be mapped to the exact taxonomies of the Google My Business categories.

    I tried ordering this product in the Business Center for a client, selected their appropriate business category for them, tried to order the product and it failed out do to an error. So now I have to select a category that isn't as fitting...which means that I have to turn off the Google business listing sync - because your category in GMB makes a huge impact on your organic traffic.

    2 votes
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    strategy review  ·  1 comment  ·  Business Categories  ·  Flag idea as inappropriate…  ·  Admin →
  7. Review Edits

    I need to be able to see when someone edits a review of my client's business and edit my response accordingly

    39 votes
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    9 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →

    As we begin into this work, we will be looking at adding notifications when there has been a review edited on Google as well as updating the Google review in our system. Once we have the process working for Google, we will look to expand this functionality into our other sources to ensure our platform is as up to date as what is presented online.

  8. Editable Product Page Call To Action Button

    Would it be possible to have an option to replace the GET IT NOW BUTTON both at the top and bottom of the product page with our own editable button where we could send them straight to buy as this is supposed to be a store/shop?

    2 votes
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    0 comments  ·  Marketplace  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tim,

    Fantastic suggestion.

    We’re currently strategizing on a new workflow that will allow SMBs to buy packages directly from Business Center, reducing your administrative and billing overheads.

    If you have any further questions or feedback on this, feel free to send me an e-mail.

    Have a great day,

  9. Display Package Sold under "My Products" in Business Center

    When I sell a package that includes a number of products, I want the customer to clearly be able to identify the current package they have signed up for under "My Products" in the Business Center.

    If they only know "Pro Package" and come into a number of products with different names, it can be confusing. This should extend to the PC admin with one click activation of a package that includes multiple products.

    2 votes
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    0 comments  ·  Business Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Julie,

    You nailed it! Ever since we introduced packages, our end goal has been to utilize them throughout our entire eco-system.

    In the near future, we’ll be introducing an Order Fulfillment system. This will allow your Salespeople to request the activation of one or multiple packages for an account. These requests will show up in Partner Center where an administrator will have the choice to decline or accept & activate the package(s).

    Following this release, we plan to expand on this functionality by allowing partners to activate packages outside of the Order Fulfillment workflow, as well as representing the active packages in Business Center. Keep an eye on the Product Insider for an ETA and additional information.

    If you have any further questions or concerns, please do not hesitate to contact myself or Meghan.

    Have a great day.

  10. a zapier integration

    We have a large number of tools that we use and would like to have zapier integration to manage review requests, sales records, hot leads etc.

    9 votes
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    6 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →
    strategy review  ·  Renee Elder responded

    This is a high priority item for us. We are digging further into what would be involved in building this.

    Thanks,
    Renee

  11. Ability to customize review widget

    Our review widget is not very pretty and needs updates. Many competitors out there that offer much more robust and good looking review widgets.

    18 votes
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    6 comments  ·  Reputation Management  ·  Flag idea as inappropriate…  ·  Admin →
    strategy review  ·  Renee Elder responded

    This is great feedback. We actually have improvements to the display widget on our roadmap. We will keep you updated as we get closer to working on this feature.

  12. Listing Score By Vertical Report

    As a partner I would like to see a report that breaks down how my clients listing scores are doing compared to other clients in the same vertical from my account and how they compare to the industry average and 95th percentile.

    7 votes
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    2 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →

    We’ve got a team that’s currently working on providing the Listing score with locale-specific industry averages. We’re investigating the ability to provide averages for a given industry by country, state and city.

    When you say that you’d like the Listing Score by Vertical, do you mean that you like the average score for all the businesses in the same “Business Category” (i.e. “Restaurants” or “Automotive”)?

    If that’s the case, then that’s exactly what the industry average value is right now (and we probably need to make that more clear in our UI). If not, then I’d really like to better understand what you’re looking for. Could you please clarify for me?

  13. Canadian Listing Distribution

    Would like to be able to add canadian listing distribution clients in the system

    3 votes
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    strategy review  ·  4 comments  ·  Listing Distribution  ·  Flag idea as inappropriate…  ·  Admin →
  14. merge executive report and concierge report

    Most of our clients either say they are getting too many emails with the reports or they don’t understand the reports. I want to boil it down very simply to what they care about most from a restaurant client point of view. For us to do this manually to 250 + clients now is way to cumbersome and I wanted to see what may be available that we could use or if this is something that is brewing on your end or is this a feature we aren’t aware of or something we could hack up.

    Oddly, many clients who…

    3 votes
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  15. Actual Sync With Google and Facebook

    With Google being connected through the "Sync" in Listing Builder, I've found this feature to be misleading and not helpful with keeping Google updated. Since the "sync" only happens when a change has been made to the profile, this doesn't address the issue of Google user suggested edits changing the Google listing. I understand we can't control Google, but what is the point of the "sync" if it isn't keeping things updated? I feel like the product should "sync" to Google once a week to make sure that hours, name, phone, address, etc. stay updated and match what is in…

    1 vote
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    0 comments  ·  Listing Builder  ·  Flag idea as inappropriate…  ·  Admin →
  16. Current Week Webinar Info

    On Home Screen of Dashboard where it says to signup for Webinars, actually show the webinar title and time for that weeks and possibly the next weeks webinar. I know I would probably attend more if I had that info/reminder present when I logged in.

    1 vote
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    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hello and thank you for this great feedback! We passed this along to our Product Marketing group who manages our weekly webinar. They agree that this is a great idea and are going to consider getting this added to our dashboard. As they begin to plan out sessions for 2019, we hope that this becomes available.

  17. Set Default Product Access on New Users

    default product access for new users

    1 vote
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    1 comment  ·  Business Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Tony! Wow, thank you very much for taking the time to record your experience and send it through. We recognize that we have some work to do to scale the user creation process, for both product allocation and notification settings. What you surfaced today highlights this, and also points out some slow loading times that we are going to investigate. Although I do not have an ETA for you quite yet on when user set up work will be refined, I will be sure to get back to you when I do. Thank you again for taking the time to provide this valuable feedback.

  18. Default Settings to simply the account set up process

    I just had the slightly miserable experience of adding 5 new locations for a credit union to the VD product. Each location has three users that want weekly executive reports, and alert emails for only reviews.

    Here was my process:

    1. Add the user, and give them permissions (pretty easy to do)
    2. Go back in to the permissions for each account, and turn off things like "store", "files", "customer list", "business profile", and "listing builder" (I still don't know what this is for, really, and I have used the product for 7 years now). I do this, because 99%…

    1 vote
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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    Hi There. We hear you loud and clear! This is a pain point we have been strategizing around and is especially accentuated by our partners trying to set up multi-location accounts. We made some changes to how we organize our users and migrated all recipients into users so they are more manageable. Our next step is to come up with a way of making assigning users specific settings easy and painless. I will keep you posted on any progress we make via this forum. If you have any further questions or comments please contact me directly at csimpson@vendasta.com. Thank you for taking the time to leave this thorough feedback of our user system!

  19. Re-sending Welcome Email for all types of Users

    I would like to be able to re-send welcome emails to Partner Center Users and Sales&Success Center users like we can for Business Center users...

    2 votes
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    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hi There! Thank you for leaving this feedback. We’re interested in bringing in a ‘resend welcome email’ for Partner Center Admin in the near future, as we have received multiple requests for this! How frequently do you find yourself performing this action? This work is not currently planned for the Sales & Success Center but it would be worth exploring. Please let me know if you have any further question! I will reach out when we are planning this work.

  20. Control of users Enabling in Marketplace

    We want to be able to show our teams the Marketplace tab and allow them to explore the products, but we want only Corporate to control the "Enabling" of a product to be selling. Was hoping to have a "View Only" user setting for Partner Center user where we can let them see, but no enabling.

    1 vote
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    0 comments  ·  Partner Center  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Ashley.

    Thank you for your feedback on Product Enabling and User Permissions. I think your proposed solution is incredibly valuable. We want to continue allowing Partner Center users to discover products, see the FAQs, download the files, etc… But restricting who can ‘enable’ a product makes sense to me.

    I’ve added this feature to my backlog which we’ll reprioritize accordingly. Keep an eye on this Uservoice suggestion for future updates.

    Thanks again, and have a great day!

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