Downtime Notification Improvements
under review
Dieter Goetzinger
Improve on the way that downtime on a website is detected and reported.
Currently sites are checked every 30 minutes, and if a website is experiencing issues, admin users can be notified. Learn how to opt-in for notifications: https://support.vendasta.com/hc/en-us/articles/5426325099287
Log In
Rylan Morris - Vendasta
under review
Shyamala M
Merged in a post:
Monitoring of Website Pro
T
Thomas Mueller
With many Websites provided for customers, it becomes mandatory to actively monitor the availability and performance of such websites.
Currently we only get informed by customers, once their website has an issue.
This issue can be a SSL problem (renewal), Disconnected Domain (while the customer or 3rd party provider made changes, domain not renewed, server response time, distorted website (through plugin updates crashing. the CSS or cache) etc.
It would be a great feature to be able to monitor the uptime and performance of the Website Pro customers in a central dashboard as well as in the executive summary and multi location dashboard as an uptime statistic.
Dieter Goetzinger
in progress
In Q3 we will be adding features to the Website Pro Dashboard as well as the Admin Dashboard to help track the uptime statistics of each site as well as tools to help you find sites currently experiencing an outage in your portfolio.
T
Thomas Mueller
Thanks for Sharing
D
Derek Fox
Let's Go!
Dieter Goetzinger
planned
T
Thomas Mueller
And provide a monitoring subscription/notification so that we as the agency will instantly be notified of any outage upfront (and not from our customer).
Dieter Goetzinger
Thomas Mueller: Hey Thomas, there is some functionality that already exists to give you downtime notifications. The support article for how to opt into them is linked below.
Currently sites are only checked every 30 minutes but we hope to revisit that as part of this project and see if we can improve on that.
Vendasta Team
Dieter Goetzinger I love this feature, it alerted me to a downed site over the weekend and I was able to resolve the problem and have it back up in a few minutes without bothering the client. Thank you!!
Dieter Goetzinger
up next