Changelog
Follow up on the latest improvements and updates.
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new
Partner Center
Billing & Payments
Orders
Coming Soon
Coming July 8: A Simpler Way to Place and Process Orders in Partner Center
Vendasta is rolling out a new, streamlined order management experience in Partner Center. These updates will give you
more control and flexibility
when ordering and activating products for your SMB clients.If you’re already using the
Sales Orders
workflow, good news — it becomes the standard workflow for all orders
on July 8, 2025
.
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🚀 What's Changing?
Current process:
Ordering today involves several disjointed steps:
- Selecting products and packages
- Completing a separate order form (if required)
- Confirming contract length, pricing, and terms
- Filling out additional fulfillment forms
New workflow:
We’re combining all steps into a single, unified flow, making it easier to:
- Fill out all forms in one place
- Set product start and end dates
- Submit orders to customers for approval and payment
- … all in one fluid step!
Try it today!
Click the “+”
next to Orders
on any account to use the new flow.
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Overview of the New Ordering Workflow
📅 Set Activation & Deactivation Dates
Control when each product starts and ends — right from the order interface.
💳 Choose How You Want to Get Paid
If you're using
Vendasta Payments
, you can:- Automatically charge customers when there's a payment method on file
- Or, send orders for customer approval to collect payment
- Either way, orders are invoiced, receipts sent, and products activated — automatically.
👀 Preview Order & Fulfillment Forms
Review all forms associated with ordering and fulfilling the products on an order before submitting it for customer approval or payment.
🧾 Customize the Approval Process
Need admin approval before finalizing an order? No problem.
- Enable admin approvals for added control
- Or turn them off to move faster
Note:
If you haven’t previously used admin approvals, they’ve now been turned off by default.
💾 Auto-save as You Go
Step away anytime — orders now
auto-save
as drafts. Never lose your work if you get interrupted.
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⚙️ Order settings control
Order Settings are now surfaced in their own Commerce card under Partner Center → Administration. Use these settings to:
- Adjust Salesperson workflows and access to features
- Configure the Admin approval workflow
- Set Default Content (ability to set form fills on each order independent of products)
- Create Terms Of Service that appears on an order sent for approval
- Configure emails to associated contacts with sending orders for approval
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Availability
- Today:New workflow becomes available to all partners. Try it out by clicking the “+” button next to “Orders” on an account.
- July 8, 2025:New workflow becomes the default for all orders. This will replace the existing “Order products” button on the Accounts page.
new
Local SEO
Reputation Management
Social Marketing
Automations
Multi-location
Business App
Partner Center
Campaigns
CRM
APIs & Integrations
Now Available
Product Updates: 2025-06-04
The latest updates at Vendasta include new integrations and automation triggers, improvements for multi-location businesses, and more.
Business App
- [Business App: APIs & Integrations] Connect ShopMonkey, Shop-Ware, and MindBody accounts directly with Business App to sync customer data, request reviews automatically, and centralize communication. Business App integrates with a growing list of industry-leading apps. To connect accounts, go to Business App > Administration > Connections > Browse.
- [Business App: APIs & Integrations] Integrate desktop-based software with Business App to access data in one place, streamline operations, and leverage automations. Examples include QuickBooks Desktop, Dentrix, and more. To connect accounts, go to Business App > Administration > Connections > Browse. Learn more
- [Business App: Automations] Personalize marketing based on customer behavior by triggering automation steps when an email is opened, clicked, bounced, dropped or unsubscribed. Leverage these triggers to send leads, prospects, and customers just the right marketing campaign or sales touch at just the right time in each of their individual customer journeys. Coming June 13th: Trigger automation steps when a Form is submitted.
- [Business App: CRM] View all meetings and calls in the Activity Feed in Business App > CRM > Activity feedalong with notes, emails, and more.
Partner Center
- [Partner Center: Automations] Personalize marketing based on customer behavior by triggering automation steps when an email is opened, clicked, bounced, dropped or unsubscribed. Leverage these triggers to send leads, prospects, and customers just the right marketing campaign or sales touch at just the right time in each of their individual customer journeys. Coming June 13th: Trigger automation steps when a Form is submitted.
- [Partner Center: CRM] View all meetings and calls in the Activity Feed in Partner Center > CRM > Activity feedalong with notes, emails, and more.
Products
- [Products: Local SEO] Review listings performance across all branches of a multi-location business in one place. Monitor listings, keyword tracking, and analytics from Multi-Location Business App > Listings > [select from dropdown].
- [Products: Reputation Management] Review employee performance across all branches of a multi-location business in one place. The Team Scorecard includes detailed NPS metrics (avg. score, volume, promoter/detractor breakdown) and drill-down insights for each employee to quickly identify top performers, coaching opportunities, and trends impacting customer experience— all without manually compiling reports. View in Multi-Location Business App > Reputation > Net Promoter Score > Team. Learn more
- [Products: Reputation Management] Filter NPS feedback by employee to quickly see individual performance trends, recognize top performers, and address specific service gaps. View in Business App > Reputation Management > NPS > Filters > Team Member. Learn more
- [Products: Social Marketing] Maintain a multi-location brand's consistency on Linkedin by posting at scale from Multi-Location Business App. Go to Multi-Location Business App > Social > Create > Post > [select Linkedin accounts] > [create and schedule desired content]. The Linkedin accounts displayed for selection will be those connected in each individual location's Business App account.
- [Products: Social Marketing] Manage a multi-location business' social media calendar efficiently by importing social content to Social Marketing in bulk via csv. To upload, go to Multi-Location Business App > Social > Create > Import CSV > [follow the subsequent prompts to upload]. Once the content has been imported, refine the locations and networks for each post as desired before scheduling. Learn more
The Vendasta team is delighted to share three major updates to our product, "Website", that will enhance your experience with our web hosting platform, launching on
May 21st, 2025!
1. Unlock WordPress Multisite Management in the New Premium Edition
We are excited to introduce the
Premium Edition
, a new addition to our Marketplace offerings that complements the Standard and Pro editions. This edition offers you:- The WordPress Multisite feature, enabling you to create one primary sitealong with up tofive subsitesunder a single installation.
- All benefits of the Standard and Pro editions, made available for each subsite, including automatic backups, staging environment, analytics, PHP logs, and more.
- The Premium Edition is designed to serve your clients with multi-location businesses, such as franchises, healthcare networks, educational institutions, and more. The unified dashboard enablescentralized management of multiple websitesas part of a bundled digital services package.
2. “Website” renames to “WordPress Hosting”
Effective May 21, 2025, Vendasta’s “Website” product will be renamed to “WordPress Hosting”. The new name better reflects the capabilities of our solution while aligning with industry norms.
3. Marketing Services Templated and Tailored Website Offering
Last year, Vendasta launched their new Templated Website, Accelerated Templated Website and Tailored Website offerings, which have received incredible feedback from Vendasta partners. These options provide more flexibility and value for your clients and are available as replacements for the retiring of previous website services.
The following services will be sunset on June 2nd 2025:
- Website: Up to 10 Pages (Monthly & One-time)
- Website: Up to 5 Pages (Monthly & One-time)
- Website: Up to 3 Pages (Monthly & One-time)
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What can Vendasta’s WordPress Hosting offer you?
- Reliable Performance Your Clients Can Trust:Deliver fast, secure WordPress experiences built on Google Cloud’s auto-scaling, containerized infrastructure. Includes free SSL, uptime monitoring, and automatic backups to keep every site stable, protected, and always on.
- Boost Engagement with AI Workforce:Install Vendasta’s AI-powered webchat or add a phone number to your WordPress site to engage leads instantly via chat, phone, and text. All interactions are powered by your AI Workforce. Clients can track performance, view analytics, and manage updates effortlessly via your branded portal, which helps elevate service and retention.
- Scale with Centralized Multisite Management:Scale confidently with a single multisite install that supports up to five subsites. Manage everything from one dashboard with backups, staging, and analytics. Flexible, cost-effective plans pair with CRM and reporting to streamline operations and support growth.
- Premium Edition, Purpose-Built for Multi-Location Brands:Ideal for franchises, agencies, and multi-location businesses, Multisite delivers consistent branding and unified control. Vendasta’s subdirectory (path-based) setup simplifies configuration, boosts SEO, and keeps content centralized under one domain.
Edition Breakdown: Explore Features Tailored to Your Needs
WordPress Hosting | Standard
- Primary site only
- Number of Daily Backups: 2
- Access to the WordPress dashboard
- Access to phpMyAdmin
- Access to SFTP
- Free SSL Certificate
- PHP Logs
- Connect to Google Analytics
WordPress Hosting | Pro
- Includes everything in Standard, PLUS
- Primary site with custom domains
- Number of Daily Backups: unlimited
- Staging Environment
- Create staging from backup
- Uptime Monitoring & CDN
WordPress Hosting | Premium
- Includes everything in Standard & Pro, PLUS
- Primary site with custom domains, plus up to 5 subsites
- Centralized Plugin/Theme Management
- Role-based Access
- Email support through third-party email providers
View pricing details: https://partners.vendasta.com/marketplace/products/MP-ee4ea04e553a4b1780caf7aad7be07cd?tab=2
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Frequently Asked Questions (FAQs)
What is WordPress Hosting?
WordPress Hosting is the new name for Vendasta's "Website" product. The name reflects its capabilities more accurately and aligns with industry norms, providing clarity and better discoverability.
Will current “Website” users be affected?
No. Existing users will continue to access the same platform and features under the new WordPress Hosting naming.
What editions are available for WordPress Hosting?
There are three editions:
- Standard: Includes basic features like backups (2 daily), free SSL, and email support.
- Pro: Adds unlimited backups, staging environments, uptime monitoring, and CDN.
- Premium: Includes everything in Standard and Pro, plus multisite management, and role-based access.
Can I upgrade between editions?
Yes! You can easily upgrade from Standard to Pro or Premium editions as your business needs grow. Please note that downgrades are not available, so we recommend choosing the edition that best aligns with your long-term needs and goals.
What type of WordPress Multisite structure does Vendasta use?
Vendasta’s implementation uses a subdirectory (path-based) structure (e.g. yourdomain.com/site1) that can simplify setup, boost SEO, and streamline content management across all sites.
Who is the Premium Edition best suited for?
The Premium Edition is ideal for multi-location businesses such as franchises, healthcare networks, educational institutions, or any client requiring centralized management of multiple websites.
What are the roles of Network Admins and Site Admins?
- Network Admins manage network-wide settings, plugins, themes, and users.
- Site Admins manage only their specific subsite, including content, pages, and settings.
Does WordPress Hosting | Premium come with built-in security features?
Yes! WordPress Hosting |Premium is backed by Google Cloud’s security, including:
- DDoS Mitigation & Web Application Firewall (WAF) with Google Cloud Armor.
- Free SSL Certificates for secure connections.
Can I use a custom domain for my WordPress Hosting | Premium?
Yes! You can personalize branding and URLs for your main site.
Is email support included in WordPress Hosting | Premium edition?
WordPress Hosting | Premium Edition (with multisite feature) does not include built-in email support. Partners are encouraged to integrate preferred providers like Google Workspace or Microsoft 365 for business email needs. This ensures flexibility while allowing Vendasta’s hosting to focus on web performance and management.
new
Local SEO
Business App
Inbox
Partner Center
CRM
AI
APIs & Integrations
Now Available
What's New
AI Chat Receptionist Books Appointments, AI Voice Receptionist Arrives in Partner Center, and more
The latest updates at Vendasta include AI Chat Receptionist's new ability to book appointments, and AI Voice Receptionist's arrival in Partner Center on open beta.
NOW AVAILABLE: Book more appointments, faster with Vendasta's AI Chat Receptionist
For your SMB clients:
Help SMBs close more deals by configuring their AI Chat Receptionist in Business App to book appointments through BookMeNow (My Meetings). When communicating with a customer via web chat or SMS, the AI Chat Receptionist will ask for a preferred time, check real-time availability via BookMeNow, present appointment options, and book the meeting. Enable from Business App > AI Workforce > AI Chat Receptionist > Configure > Primary Goals > check Book Calendar Events > select booking link.
For your agency:
Configure your AI Chat Receptionist in Partner Center to provide the same great customer experience to your own leads and clients, and book them in immediately during their conversations with your AI Chat Receptionist. Enable from Partner Center > AI Workforce > AI Chat Receptionist > Configure > Primary Goals > check Book Calendar Events > select booking link.
BookMeNow (My Meetings):
Updates to BookMeNow in both Business App and Partner Center (Business App > CRM > My Meetings and Partner Center > CRM > My Meetings)
are available to facilitate managing multiple meeting and appointment types, and provide customers with structured, easy-to-navigate booking experience. - Groups: Group together multiple event types in a single booking link. For your AI Chat Receptionist, this allows them book a variety of event types when communicating with customers. For your website, email signature, and more, this provides a single booking link to lead customers to booking an appointment suitable to their needs.
- Service Menus: Create a service menu to allow customers to book for a variety of services. Each service (Event Type) in the catalogue specifies the duration, location, and appropriate staff assignment (set up a round robin, or allow customers to choose from a list of available staff members).
- Event Types can also be categorized into Groups to help customers easily browse and book. For example, a spa might group appointment types into Hair Services, Nail Services, and Massage Services, with certain staff members assigned to each. A legal firm might offer booking options for Estate Planning, Patent Law, and Immigration, again with the appropriate staff corresponding to each category to ensure that clients book with lawyers possessing expertise in the correct area of law.
- Groups and Service Menus can include any mix of Personal and Team Event Types.
NOW AVAILABLE: Eliminate Missed Calls for your Agency with AI Voice Receptionist in Partner Center
Configure your AI Voice Receptionist (on open beta) in Partner Center to answer phone calls for your agency, just like your clients can in Business App. Customize the name, image, and speaking behavior of your AI Voice Receptionist to suit your brand. Set up call forwarding, automated follow up messages sent via SMS, and more to ensure all leads and customers receive attentive service, even when you and your team are unavailable.
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More Updates
Business App
- [Business App: CRM] View and manage contacts' marketing email and SMS consent settings from Business App > CRM > Contacts > [select a contact] > Edit Contact > Communication consent.Additionally, filter by these statuses in the main Contacts dashboard.
- [Business App: CRM] Schedule meetings directly to Business App > CRM > My Meetingswhen a date and time have already been agreed upon, perhaps when meeting with a client in person or over the phone.
- [Business App: Inbox] Provide callers with a better experience when missed call text back is enabled by setting a text-to-speech message that will play before the call ends. The message could, for example, let them know that they'll receive a follow up text shortly. Enable from Business App > AI Workforce > AI Voice Receptionist > Configure > Voice Settings.
Partner Center
- [Partner Center: CRM] View and manage contacts' marketing email and SMS consent settings from Partner Center > CRM > Contacts > [select a contact] > Edit Contact > Communication consent. Additionally, filter by these statuses in the main Contacts dashboard.
- [Partner Center: CRM] Schedule meetings directly to Partner Center > CRM > My Meetingswhen a date and time have already been agreed upon, perhaps when meeting with a client in person or over the phone.
- [Partner Center: Inbox] Provide callers with a better experience when missed call text back is enabled by setting a text-to-speech message that will play before the call ends. The message could, for example, let them know that they'll receive a follow up text shortly.
- [Partner Center: Inbox] Access Inbox from the main nav on the left side of your screen in Partner Center. Configure your communication channels through a familiar interface; the same as what's in Business App today.
- [Partner Center: Yesware] Automate sales outreach to your Partner Center CRM contacts. Add CRM contacts directly to Yesware Campaigns from within Partner Center without switching to tabs in Gmail/Outlook or Yesware. This process can also be automated, to help streamline prospect engagement. Recipient engagement from these multi-touch campaigns are automatically logged as activities in the CRM contact profile. Learn more
Products
- [Products: Local SEO] Increase map radius in Local SEO > Keyword Tracking > Settings(cog at top of page, not the sub-tab down by the Local Grid).
- [Products: Yesware] Help your SMB clients automate sales outreach to their Business App CRM contacts. Add CRM contacts directly to Yesware Campaigns from within Business App, without switching to tabs in Gmail/Outlook or Yesware. This process can also be automated, to help streamline prospect engagement. Recipient engagement from these multi-touch campaigns are automatically logged as activities in the CRM contact profile. Learn more
We’re excited to announce that MatchCraft, a global leader in AI-powered digital advertising, is live in the Vendasta Marketplace today, April 16th, 2025!
The MatchCraft platform is designed to maximize ROI through AI-driven automation, advanced targeting, and real-time analytics. By leveraging MatchCraft’s cutting-edge technology, Vendasta’s Marketing Services team of
expert Ads Specialists
will optimize and scale paid ad campaigns across search, display, and social media
—driving better results for your clients with less effort on your end.Starting today, all Vendasta Digital Ads Services
will transition to MatchCraft Managed Services
—delivering the same expert fulfillment with the power of MatchCraft’s AI and automation.No action required for existing campaigns!
If you're already running Digital Ads campaigns, nothing will change—your clients will continue receiving
expertly managed, high-performing ads
with MatchCraft’s technology powering every campaign
. This means your clients will see the name of the service change from “Digital Ads” to “MatchCraft Ads” inside of Business App.----------------------------------------------------------------------------
What is MatchCraft?
MatchCraft has been at the forefront of AI-driven digital advertising since 1998, helping agencies, media companies, and enterprises run highly optimized campaigns at scale. Acquired by Vendasta in 2022, MatchCraft’s award-winning platform powers millions of dollars in ad campaigns worldwide, driving higher efficiency, better targeting, and maximum ROI. Recognized as the Microsoft Advertising Rising Star of the Year, MatchCraft is the trusted choice for businesses looking to scale digital advertising with automation, data-driven insights, and expert strategy.
Introducing Three MatchCraft Services:
Today you’ll be able to purchase
three MatchCraft-powered advertising services through the Marketplace:
- Perfect forsmall-budgets, promotional campaigns,or businesses looking to buildbrand awareness.
- Runs Google Search & Microsoft Bing Adsthrough MatchCraft’s AI-powered platform.
- Featuresinstant AI campaign setup—automatically generatingkeywords, ad copy, and targetingbased on order details.
- Vendasta’s Team of Ads Specialists will provide post-instant-launch cutomizations to the ad campaign and offer quality assurance checks at 30 and 90 days.
- Currently only for partners billing in USD
See MatchCraft Express Ads in action:
- Ideal for businesses with ongoing advertising needsthat require expert management, thorough strategy and multiple touchpoints.
- Runs campaigns across search, display, or social platforms.
- Includes monthly strategic optimization by Vendasta’s Ads Specialistsusing MatchCraft’s AI.
- Important update:minimum ad spend increasing from $300 to $500— with a call tracking line now included with every purchase. This is to ensure we are providing the right service to the right customer.
- Best for businesses with little to no online presence, everything needed to start your client’s advertising. A great option for a new business looking to unlock the power of advertising!
- Media spend, website landing page, AI-powered webchat installation, call tracking, strategy calls with the team, and more are included in this package.
- Runs multi-channel campaigns across search, display, or social platforms.
- Vendasta’s Team of Ads Specialists will optimize ads monthly.
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Summary:
By ordering ad campaigns on MatchCraft’s AI-powered platform, managed by Vendasta’s expert Ads Specialists, your business will benefit from:
- Smarter, high-performing ad campaigns– AI-driven automation, precise targeting, and continuous optimization for maximum ROI.
- Effortless campaign management– Our team of trained specialists handle everything, ensuring seamless execution and top-tier results.
- Seamless transition for existing clients– If you’re already using Vendasta’s Digital Ads services, there’s no disruption—just the same great performance powered by MatchCraft.
This marks the future of digital ads fulfillment at Vendasta—a more intelligent, efficient, and results-driven approach to paid advertising! 🚀
Frequently Asked Questions (FAQs)
1. What is MatchCraft, and how does it improve digital advertising?
- MatchCraft is a leading AI-powered digital advertising platform that automates, optimizes, and scales paid ad campaigns across search, display, and social media. It uses AI-driven automation, advanced targeting, and real-time analytics to maximize ROI. Vendasta’s Ads Specialist leverage this powerful platform to run high-performance campaigns for your clients.
2. Will I or my clients have direct access to the MatchCraft platform?
- No, MatchCraft requires expert management to ensure the best results. Vendasta’s trained Ads Specialists will handle all campaigns, using MatchCraft’s advanced AI-driven tools to optimize performance and maximize ad efficiency.
3. What happens to my existing Digital Ads campaigns?
- There’s no action required—your existing campaigns will continue running seamlessly. The only change is that they are now officially branded under MatchCraft Managed Services, emphasizing the power of the platform behind them.
4. What’s changing with the transition to MatchCraft Managed Services?
- Service names are changing (see new service names above) to reflect how all digital ad fulfillment leverages MatchCraft’s AI-driven automation to improve efficiency and results. The minimum ad spend for MatchCraft Managed Ads Campaign is increasing from $300 to $500, to ensure we are delivering the right campaigns to the right clients.
5. How does MatchCraft Express Ads differ from the other services?
- MatchCraft Express Ads is a fast-launch, AI-powered ad solution designed for smaller budgets and/or brand awareness campaigns. Unlike the fully managed services, MatchCraft Express Ads has fewer touch points and automatically generates ad copy, keywords, and targeting based on order details, making it a quicker and more affordable option. Our expert team is still present and will provide services such as campaign customization post-launch and optimization assurance on day 30 and 90 of the campaign.
6. Why is the minimum ad spend increasing for MatchCraft Managed Ads Campaign?
- The introduction of MatchCraft Express Ads provides a solution for clients with smaller budgets or short-term campaigns, while the updates to MatchCraft Managed Ads Campaign ensure we're delivering the right service to the right clients.
7. How do I place an order for MatchCraft services?
- Starting April 16th, 2025, you can order MatchCraft Express Ads, MatchCraft Managed Ads Campaign, and MatchCraft Managed AI AdVantage directly from the Vendasta Marketplace.
8. Who do I contact if I have more questions?
- For more details, visit our Help Center or reach out to support@vendasta.com. We're here to help!
new
Automations
Multi-location
Business App
Inbox
Executive Report
Partner Center
Orders
AI
Coming Soon
Now Available
Product Updates: 2025-04-11
This week, the AI Receptionist arrived in Partner Center, with the ability to communicate via web chat
and
SMS
through Inbox.
NOW AVAILABLE
Business App
- [Business App: Automations] Set goals for automations to streamline management and improve customer experience. Upon completion of a goal, such as a lead becoming a customer, the automation will end instead of continuing to send emails, assign sales tasks, and trigger further lead nurturing steps. Previously achieved by including if/else branches in an automation, the introduction of goals simplifies the process, automatically refraining from taking unnecessary action once the set goal has been completed.
- [Business App: Executive Report] Show your clients the value and effectiveness of lead capture tools, including AI receptionist, web chat, forms, and more through the Executive Report. Analytics for leads captured into a client's Business App CRM are displayed by source, demonstrating proof of performance for your agency, and the products and services you provide. Available in Multi-location Business App too!Learn more
Partner Center
- [Partner Center: Automations] Set goals for automations to streamline management and improve customer experience. Upon completion of a goal, such as a lead becoming a customer, the automation will end instead of continuing to send emails, assign sales tasks, and trigger further lead nurturing steps. Previously achieved by including if/else branches in an automation, the introduction of goals simplifies the process, automatically refraining from taking unnecessary action once the set goal has been completed.
- [Partner Center: Inbox] Send, receive, and respond to SMS messages through Inbox. Learn more
- [Partner Center: Inbox] Respond to customers immediately 24/7 by configuring your agency's AI Chat Receptionist. In addition to capturing leads on your website, your receptionist in Partner Center can respond to SMS messages just like your SMB clients' AI Chat Receptionist in Business App. Available to all partners in the US and Canada on a current (not legacy) paid subscription plan.Learn more
- [Partner Center: Orders] Schedule product activation dates by line item on a Sales Order to control when each product should turn on, and in some cases, turn off. Subscription billing associated with the order will automatically invoice customers for active products in accordance with those start and end dates. To set dates by line item when creating a Sales Order, click the kabob at the end of each line item, and press "Edit billing terms."
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COMING SOON
Partner Center
- [Partner Center: Inbox] Configure your AI Voice Receptionist (on open beta) to answer phone calls for your agency. Coming soon! Stay tuned for more details.
- [Partner Center: Inbox] To accommodate the expansion of Inbox's capabilities and create a more unified experience between Partner Center and Business App, Inbox will move from being a side panel to a dedicated page in Partner Center, accessible from the main nav on the left side of your screen. Configure your communication channels through a familiar interface; the same as what's in Business App today. Available late April 2025
new
Business App
Inbox
Executive Report
Partner Center
AI
Coming Soon
Now Available
Product Updates: 2025-04-03
Here's what's newly available and coming soon to Vendasta.
NOW AVAILABLE
Business App
- [Business App: Inbox] Enhance the performance of AI Voice Receptionist with 12 new voices from Deepgram Aura. This new voice family offers increased speech recognition accuracy to better understand callers, along with new accent options within the English language. Learn more
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COMING SOON
Business App
- [Business App: Executive Report] Show your clients the value and effectiveness of lead capture tools, including AI receptionist, web chat, forms, and more through the Executive Report. Analytics for leads captured into a client's Business App CRM are displayed by source, demonstrating proof of performance for your agency, and the products and services you provide. Available on April 15, 2025
Partner Center
- [Partner Center: Inbox] Set up AI Receptionists for your business! Configure your AI Chat Receptionist will be able to communicate with customers over web chat, and via SMS for partners in the U.S. and Canada with registered numbers. Activate your AI Voice Receptionist (on open beta) to answer phone calls. Available around April 10, 2025. Stay tuned for more details.
- [Partner Center: Inbox] Send and receive SMS message through Inbox. Available around April 10, 2025
- [Partner Center: Inbox] To accommodate the expansion of Inbox's capabilities and create a more unified experience between Partner Center and Business App, Inbox will move from being a side panel to a dedicated page in Partner Center, accessible from the main nav on the left side of your screen. Available around April 10, 2025
new
Reputation Management
Automations
Multi-location
Business App
Inbox
Partner Center
Billing & Payments
Orders
CRM
AI
Now Available
Product Updates: 2025-03-13
Updates to AI Receptionist and more were shared at yesterday's Vendasta Connect.
Missed Connect(ion)? No Problem!
Yesterday, Vendasta partners from the around the world joined us to learn how AI is transforming customer acquisition, lead conversion, and SMB success. They came away with the latest updates to AI Receptionist, and a sneak peek into what's coming next to help their agencies - and their SMBs - get more customers, and keep them.
Updates demonstrated during the event included:
Now Available
- [Business App: Multi-location] Manage customer communication and associated sales tasks at the brand level with Inbox messages, contact records, and sales tasks for all locations available in Multi-location Business App. Corporate sales reps can now see all outstanding tasks across multiple locations. follow up faster on web chat leads and unhappy customers (NPS detractors), and boost efficiency for their franchise teams, empowering them to focus on serving customers. Learn more
- [Business App: Inbox] Preview and select a voice for the AI Voice Receptionist best suited to each of your client's brands and their respective goals. Eight new voices are available, organized into two voice families to help users understand the tradeoffs and capabilities of each voice. Find the new voices in Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration.Learn more
- [Business App: Inbox] Adjust voice behavior for the AI Voice Receptionist to customize its sensitivity to background noise, padding of audio recordings to ensure no speech is cut off, and how long the receptionist should wait after a caller stops speaking before responding. Tune these in Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration > Advanced voice options.Learn more
- [Business App: Inbox] Have AI Chat Receptionist respond to WhatsApp messages. Set this up in Business App > AI > AI workforce > AI Chat Receptionist > Configure > Channels > WhatsApp.
Coming Soon
- [Business App: Inbox] Have AI Chat Receptionist respond to customers through more channels, such as Facebook Messenger and email.
- [Business App: Inbox] Choose from more voices for AI Voice Receptionist.
- [Business App: Inbox] Have AI Voice and Chat Receptionists book appointments directly into a calendar during conversations.
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More improvements arrived this week too! The following updates are now available:
Business App
- [Business App: Multi-location] Track customer sentiment across all locations with a consolidated overview of NPS feedback, promoter and detractor trends, and score-over-time graphs. Brand managers can leverage these insights to identify underperforming locations and take proactive steps to improve customer experience across all sites. Learn more
- [Business App: Multi-location] Monitor NPS and reviews across all locations. View data such as total requests sent, clickthrough rates, and performance trends to help locations optimize their reputation management efforts.
Partner Center
- [Partner Center: Commerce] Enter payment method details directly into a sales order, or select from existing methods on file, to collect payment immediately when placing a sales order. Whether the payment method is being collected over the phone for an initial sale, or is on file for an existing account, by connecting the payment method directly to the sales order, payment is processed and products are activated automatically. Learn more
new
Marketplace
Automations
Business App
Inbox
Partner Center
Billing & Payments
Yesware
Orders
CRM
AI
Now Available
What's New
Product Updates: 2025-02-28
The latest updates to Vendasta include more voices and other customizations for AI Voice Receptionist, new ways to personalize customer engagement at scale, and more.
Business App
- [Business App: Inbox] Choose the voice for the AI Voice Receptionist best suited to each of your client's brands and their respective goals. Eight new voices are available, organized into two voice families to help users understand the tradeoffs and capabilities of each voice. Find the new voices in Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration.Coming soon: Additional voices and voice families, and the ability to preview voices during configuration.
- [Business App: Inbox] Adjust voice behavior for the AI Voice Receptionist to customize its sensitivity to background noise, padding of audio recordings to ensure no speech is cut off, and how long the receptionist should wait after a caller stops speaking before responding. Tune these in Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration > Advanced voice options
- [Business App: CRM] Personalize customer engagement at scale with new date-based filters for Smart Lists and Lead Scoring. For example, automate sending a promotional email campaign on each contact's birthday, build a Smart List including contacts that have clicked into a campaign within the past week, or remind customers to book their next appointment by filtering on last service date.
Partner Center
- [Partner Center: Automations] View recent automation runs from Partner Center > Automations > Automation historyto track performance and troubleshoot errors. When reviewing, filter by criteria such as Contacts, Companies, Accounts, Users, and Order IDs to easily get focused insights. Learn more
- [Partner Center: CRM] Personalize customer engagement at scale with new date-based filters for Smart Lists and Lead Scoring. For example, automate sending a promotional email campaign on each contact's birthday, build a Smart List including contacts that have clicked into a campaign within the past week, or remind customers to book their next appointment by filtering on last service date.
- [Partner Center: Orders] Preview orders to see them exactly as your customers will before sending them off for approval.
- [Partner Center: Orders] Manage billing disputes more easily with in Partner Center > Commerce > Payments > View disputed payments. This focused dashboard displays all credit card payments disputed by clients, with direct links to associated invoices, reason for dispute, and more. Use these readily available details to prove each charge's legitimacy and quickly resolve disputes by showing clients the reason for the charge and the products/services received.
REMINDER: Yesware is Now Available in the Marketplace!
Yesware, the renowned sales productivity and email tracking tool, is now available in the Vendasta Marketplace. This new addition empowers partners to offer Yesware to their SMB clients, providing them with real-time prospect tracking, seamless integration with Outlook and Gmail, and personalized sales campaigns that drive engagement. Learn more
Exciting news for Vendasta Channel Partners! Yesware, the renowned sales productivity and email tracking tool, is now available in the Vendasta Marketplace. This new addition empowers partners to offer Yesware to their SMB clients, providing them with real-time prospect tracking, seamless integration with Outlook and Gmail, and personalized sales campaigns that drive engagement.
In addition, Yesware contact and activity data automatically syncs with Vendasta CRM, making it easier than ever for Channel Partners and SMBs to manage sales interactions and track engagement within Partner Center and Business App.
Key Updates with Yesware’s Marketplace Availability:
- Yesware Premium Edition Available for Resale:Yesware Premium is now available for resale through the Vendasta Marketplace. Yesware Premium provides sales teams with unlimited campaigns, advanced team collaboration, and powerful performance insights—all directly within their email interface.
- Wholesale Pricing:Vendasta Channel Partners have access to exclusive wholesale pricing at $35 per seat per month (USD), with volume discounts available.
- Yesware CRM Sync with Real-Time Contact & Activity Tracking:With this integration, Yesware users on Vendasta see their contacts and sales activities automatically synced to the Vendasta CRM. This ensures that sales teams have immediate insights into prospect engagement, such as email opens, link clicks, and other key interactions. Channel Partners using Yesware find their synced data in Partner Center CRM, while SMBs purchasing Yesware access their contacts and activities in Business App CRM.
NOTE:
Yesware’s Data Enrichment credits are currently not available for SMB purchase.How to Purchase & Access Yesware:
For SMBs (Marketplace Purchase):
- Yesware is available for purchase via the Vendasta Marketplace, with Channel Partners reselling it to SMBs on a seat-based model similar to Google Workspace. The primary product, Yesware Premium, costs $35 per month per seat (USD) wholesale, and includes one seat assignable by the Channel Partner to an SMB admin. Additional seats can be purchased at the same price and will be assigned dynamically within the Business App.
- Purchasing Workflow:Channel Partner orders Yesware Premium in the Partner Center. The assigned Yesware Administrator manages seat assignments via the Yesware Dashboard. Additional seats function on a first-come, first-serve basis in Business App, with reassignment options available.
For Channel Partners (Partner Center Access):
- Vendasta Channel Partners have access to Yesware through Partner Center, with included seats depending on their Vendasta subscription tier. Partners on legacy Vendasta subscriptions can upgrade to a current plan to access Yesware. Visit Vendasta Pricing for details.
What is Yesware?
Yesware is a powerful email tracking and sales engagement tool designed for sales professionals. It integrates directly with Gmail and Outlook to provide sales insights, automation, and engagement tracking.
Key Features:
- Email Tracking – Get real-time alerts when emails are opened or links are clicked.
- Attachment Tracking – See if and when attachments are downloaded.
- Templates & Personalization – Create and reuse email templates for efficiency.
- Automated Follow-Ups – Schedule multi-step email cadences.
- Sales Campaigns – Run structured, one-on-one sales outreach at scale.
- Reporting & Analytics – Gain insights on email performance and engagement.
Who Benefits from Yesware?
Yesware is a perfect fit for sales-focused SMBs, including industries such as construction, real estate, law firms, financial services, SaaS providers, digital marketing agencies, coworking spaces, and non-profits.
Yesware vs. Vendasta Email + SMS Campaigns
Yesware Campaigns are designed for one-on-one sales outreach, helping sales teams follow up with leads in a structured cadence within Outlook and Gmail. Meanwhile, Vendasta Email + SMS Campaigns are built for broad, automated marketing, allowing businesses to reach larger audiences with mass communication.
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The availability of Yesware in the Vendasta Marketplace is a game-changer for sales teams looking to optimize their outreach and increase productivity. With real-time email tracking, personalized campaigns, and seamless CRM integration, Yesware helps SMBs close more deals, faster.
If you’re a Vendasta Channel Partner, begin offering Yesware to your clients and take advantage of the exclusive wholesale pricing!
Check out Yesware in the Vendasta Marketplace.
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