T
Thomas Mueller
User story
As a business, I want the AI to respond to all historical unanswered reviews, not only new ones, so that every guest on our profiles gets an answer from day one.
Problem / context
Auto-responses only cover reviews that arrive after activation. Older unanswered reviews stay open and have to be answered by hand.
Acceptance criteria
  • One-off backfill: generate responses for all unanswered reviews, filterable by source, rating and date range.
  • Responses go through the same approval step as new ones (see our post on approval before publishing).
  • Progress and result visible in the review list.