Reputation Management Premium Contact/Reviews
complete
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Robert P. Dickey
The ability to enter contacts and request reviews is great; however, not knowing whether the customer you emailed or texted left a review is unacceptable. There needs to be a way to indicate in the contact/review dashboard whether someone wrote a review. It would be helpful to know if the person left a review so we can determine if we need to send them a second request.
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Robert P. Dickey
this is fantastic
Arunkumar Jagadeesan
complete
We’re excited to announce that "Review Matching", one of our most requested features, is now officially live in Reputation Management! 🎉 This new capability allows you to see whether a review came from a known contact, giving you clearer visibility into real customer engagement and the impact of your review requests.
The system automatically checks new inbound reviews against your existing contact data (name, email, and phone) to identify matches. This helps you understand how your customers are interacting with your business and enables more informed, meaningful follow-ups that strengthen customer relationships.
👉 Learn more in our support article:
Rylan Morris - Vendasta
in progress
Our team is currently working on this! Stay tuned for future updates.
Arunkumar Jagadeesan
Merged in a post:
Matching Posted Reviews with Review Requests
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Malcolm Stone
I would like for Reputation Management to be able to determine if a posted review was the result of a customer receiving an email / SMS review request.
The reason is so clients can use this event to trigger an automated remarketing campaign to those customers with an offer to repurchase or request a referral.
Arunkumar Jagadeesan
planned
Jehan Zouak
under review
Our team will be looking into this later this year.
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Devan Wickline
Jehan Zouak Sooner would be better so we can give stats to clients on how their review product and sending is going... otherwise it's a manual check line by line to see what % of emails and sms are:
- Opened
- Respond to write a review
- Get their reviews answered by the business and in what time frame