Customer Support Ticketing System
planned
C
Cheri Alguire
Would love to see a built-in customer support ticketing system as part of the Vendasta platform/product.
Right now we manage support tickets outside of Vendasta, and it would be a great addition to have this consolidated into the platform alongside our CRM/Partner Center and marketing tools. One connected system would save us time and cut down on the number of tools we need to manage.
Would appreciate this being considered for a future update. Thank you for taking a look.
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D
Deborah To
updated the status to
planned
D
Deborah To
Hi Cheri, appreciate your feedback. This is on our radar. Our team is actively investing in our support tooling, and building something we could offer to partners is part of that long term plan.
A full support ticketing system is a comprehensive piece of the platform to get right, covering things like routing, notifications, reporting, and permissions, so our approach is to build and thoroughly test it internally first before we make anything available externally. We want to be confident it holds up before it becomes something you and your team depend on day to day.
We don't have a timeline to share yet, but we'll keep this thread updated as that changes. Stay tuned.