AI Agents Opt in Opt out
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Ryan Blitz
Can we set up a workflow for opting out of sms? For example, if the ai agent sends a text message, how can we set it up so that if someone responds 'Stop', they will get a confirmation of opting out and will not get messaged again?
Several clients have asked about opt in and opt out for the ai agents as sms laws especially continue to evolve.
Additionally, how can we setup other workflows like 'help', etc.?
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Vendasta Team
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Hey Ryan, currently opt-in and opt-out are supported when a an end recipient sends the main telecom keywords,
STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, REVOKE, OPTOUT or QUIT 🔗
They'll see a default reply: "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to resubscribe." and an event appears in the Conversation for business users.
But let us know if there additional features related to this you're looking for and we can reopen.
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Ryan Blitz
Vendasta Team that is great, thank you! This workflow would be great to have in the materials for both internal team knowledge and external client facing. Understanding how these work is really helpful.
"Yes, we have opt in/out compliance flows for our chats as follows..."