Perinbhan Ponnampalam Tisa Christiana Spraul Thanks for your feedback and for sharing the example. We understand the desire to remove or customize the “Review on Google” option in NPS surveys, especially if it’s impacting client adoption. Unfortunately, Google’s Terms of Service prohibit what’s known as “review gating,” which is the practice of selectively directing only certain customers to leave a review. Their guidelines require that all customers be given the same opportunity to leave feedback on Google, without filtering based on sentiment or survey results. Removing this option from the flow would be considered a violation.

For the heading setting you mentioned, we’ll consider refining our templates so you can adjust the title while still staying compliant with Google’s policies.