Business App

For businesses with multiple locations under a single brand, it's essential to have the ability to edit listings in bulk. This functionality—offered by platforms like Yext—should be a baseline feature in any multi-location management platform. It ensures consistency across all brand locations and significantly improves operational efficiency.

There is currently a lack of help resources and onboarding guides tailored for end customers who want to use the Business App and its connected products directly. Most existing materials are focused on agencies. Please consider implementing in-app help, tooltips, and guided tours accessible directly within the Business App interface. A solution like Product Fruits could be integrated to provide multi-language support and a better onboarding experience for end users. This is a critical gap in enabling self-service adoption and reducing support dependency.

Currently, there is no option to remove the 'Leads' and 'Web Chat Performance' cards from both the Multi-Location and Single-Location Executive Reports. Additionally, there is no way to hide the corresponding tab in the left-hand navigation. Since we do not utilize these products, seeing zeros and empty data points—especially at the top of the report—creates unnecessary friction for our clients and detracts from the overall reporting experience. We recommend adding the ability to remove or hide these sections, similar to the existing functionality for 'Websites', 'Advertising', and other modules. This would allow us to better tailor the report to each client’s active products and improve overall usability.

Currently, Inbox shows on all Executive Reports, even when the product is not active on the account. It would be extremely beneficial to "hide" or "remove" this Product if inactive to not skew the reporting. As it is, the report looks like we are underfulfilling a service due to no activity, and it is directly below the Impressions, Leads, and Engagement in a very predominant section.

Enable clients to invite and manage their team members within the Business App. Certain admin roles could be assigned to existing users, enabling them to view all users assigned to the account(s) and controlling specific features and products to which they have access.

Currently this piece does not allow for it to be trained like the rest of the AI features available in the platform. It would be great if this too could be trained to sound less robotic and to include a way to exclude words or phrases in responses. We are seeing a majority of the responses use the words "thrilled" or "delighted" in a positive review response and this does not provide responses that sound authentic and true.

Needs more robust custom fields (e.g., currency fields, dropdowns, multi-entity relationships).

It would be really nice to be able to access a portal or something of all the past blogs that were written for each account. Kinda like the email campaigns, I can go into each account and see the emails that were done in the past. In the same way, it would be nice to have a way to access all the blogs that were written in the past.

It would be a great benefit to add user adoption tracking into the business app anyway. It is important for us as an agency to see the user adoption and engagement: Every Login from all users Modules/Application launched Time spent in any Module/Application Feature of an Application used etc. This is important to identify customers with little adoption early so we can prevent churn. Also to provide triggering eMails or provide training to gain more engagement.