Custom AI Employees are available for creation on December 16th, 2025, unlocking Vendasta's AI Employee framework to let Partners and local businesses design, train and deploy AI agents tailored to their real business processes.
What you can do with Custom AI Employees
Custom AI Employees are built to support real business roles using your knowledge, documents, systems, and rules. Whether you need help with quoting, customer communication, internal enablement, or payment follow-ups, each Employee is designed to deliver consistent, reliable work without re-prompting or context rebuilding.
Here are just a few examples of what’s possible:
- Job Estimatorsthat generate accurate quotes using live pricing, service tiers or past job data.
- Project Managersthat pull details from systems and send automated customer updates.
- Sales Enablement Assistantsthat answer internal questions using up-to-date policies and product knowledge.
- Payment Coordinatorsthat monitor failed payments, follow up with customers and take action based on business rules.
All of these roles—and countless others—can be powered by the same flexible framework. Unlike generic AI tools, Custom AI Employees operate using your shared knowledge base, connected systems, and predefined processes, ensuring every interaction reflects how your business truly works.
New ways to create & deploy Custom AI Employees
With this release, Partners and Business App users can
create
their own Custom AI Employees for the first time. While Vendasta's powerful AI Employee framework has allowed for powerful customization of existing AI Employees, businesses are now able to design, train, and deploy multiple AI Employees tailored to their real processes.In addition to creation becoming widely available, this release also introduces powerful new ways to deploy and interact with AI Employees:
Internal Chat with Your AI Employees
Team members can now chat with Custom AI Employees directly inside the Vendasta platform (AI Workforce tab), making them instantly helpful for quoting, internal support, SOP lookup, project coordination, and more.
Embedded Web Chat Experiences
Add an inline, embedded chat directly on any webpage — not just the floating widget — enabling guided experiences, resource navigation, and richer on-page interactions.
Buttons That Trigger AI Employee Chats
Launch a conversation from any button on your website. Perfect for “Get a Quote,” “Ask a Question,” “Book Now,” or any call-to-action that should open an AI-powered conversation.
These new capabilities expand where and how your AI Employees can work — making them more accessible to both your team and your customers.
Availability & Requirements
Creating a custom AI Employee in Business App requires an active subscription to one of our AI enabled SKUs. At the time of launch that will include:
- Conversations AI — Standard, Pro, and Premium
- Reputation Management — Premium
- Social Marketing — Pro
Additionally, all Partners with a subscription of Professional and above (or legacy equivalents) will be able to create custom AI Employees in Partner Center.