Connect existing WhatsApp Business numbers to Conversations AI for Customer Communication at Scale

Manage 1:1 personal chats and professional team automation simultaneously by connecting your existing WhatsApp Business number through WhatsApp Coexistence, now available in Business App.
Personal Touch Meets Professional Scale 
WhatsApp Coexistence is a Meta-supported feature that allows you to link your existing WhatsApp Business number to a professional CRM or automation platform without losing access to the app on your phone. It bridges the gap between personal touch and professional scale, allowing you to use the WhatsApp Business App for mobile 1:1 replies while utilizing the WhatsApp Business Platform for advanced team automation.
Reminder:
 Connect AI Chat Receptionist to WhatsApp to ensure customers get responses immediately, 24/7. Once a WhatsApp account is connected inBusiness App, simply check "Message Received on WhatsApp" in Business App > AI > AI Workforce > AI Chat Receptionist > Configure > Triggers
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Why it’s Important 
Previously, transitioning to an at-scale solution often meant losing the ability to use the mobile app on a single device. This update solves that friction by offering "the best of both worlds" with zero disruption to your existing number or app setup. Partners and SMBs can now maintain a personal connection with clients via voice notes and status updates on their phones while benefiting from connection to their AI Chat Receptionist, real-time syncing, and team-wide conversation management within Business App.
What’s Included 
Dual-platform flexibility:
 Use the mobile app for quick 1:1 tasks and Business App for collaborative, agentic, or automated messaging.
Chat history import:
 Sync up to 6 months of existing chat history and all contacts directly into the CRM.
Real-time synchronization:
 Messages sent from the phone appear in the platform, and messages sent by team members or AI employees in the platform appear on the phone.
Secure QR connection:
 Set up using the "Sign in with Facebook" flow and a simple QR code scan.
How to Access 
Before getting started, ensure you have an active WhatsApp Business App (updated to the latest version) and access to your/your client's Meta Business Account.  
Navigate to Business App > Administration > Conversations Settings > WhatsApp.
Click "Sign in with Facebook" and log in to authorize the connection.
Select your Business Portfolio and choose "Connect a WhatsApp Business App" to link an existing account.
Enter your business phone number and select the account listed as Registered.
Scan the QR code.
Open the WhatsApp Business App on your phone, tap the notification from Facebook Business, and select Connect.
Choose your chat history preference and scan the QR code displayed on the platform to complete the link.
Complete any remaining on-screen steps. If prompted, you can optionally add a payment method or finish the connection process.
Learn more 