Customize Appointment Schedules, Reduce No-Shows, and More

Simplify appointment booking and schedule maintenance for your business with these updates to Meetings.

Scheduling that works the way your business actually does

Recent updates to Meetings means greater flexibility for your business, and a better experience for your customers. Including improvements like granular 5 and 10-minute scheduling increments, automatic SMS confirmations and reminders, a unified list view for team meetings, you can tailor your booking software to your unique business.

Why it’s Important

Managing a busy service-based business often involves juggling back-to-back appointments and team coverage, which can lead to operational friction and lost revenue.

Eliminate scheduling gaps:
Previously, being limited to 15, 30, or 60-minute slots meant you couldn't accurately offer time for sessions that required short buffers. For example, if a class ends at 5:30 PM and you need 10 minutes for cleanup, you can now start the next session at 5:40 PM—a time previously unavailable for online booking.
Minimize no-shows:
Customers often miss email notifications. By collecting phone numbers and sending automatic SMS reminders 48 hours before a meeting, you stay connected with customers on the device they use most, leading to more completed appointments and less "chasing."
Centralize team management:
Managers were previously limited to viewing only their own appointments, making it difficult to spot coverage gaps or audit performance. The list view will allow you to manage the whole team from one screen, enabling you to resolve conflicts, reschedule, or cancel meetings on the fly.

What’s New

Available in Partner Center and Business App:

Granular increments:
Surface time slots at any 5-minute or 10-minute mark to offer precise start times like 9:25 AM.

Available in Business App:

SMS notifications:
Automatically send text confirmations upon booking and reminders 48 hours before the meeting.
Mobile calendar integration:
SMS links allow customers to add appointments to Google or Outlook calendars in one tap.
Unified meetings list:
View all active appointments across your entire organization in a single list, with filters to view specific staff members.

How to Access

To enable 5 & 10-minute increments:

Navigate to
Partner Center or Business App > CRM > My Meetings > Settings > Edit event type > Availability increment.
Select the
5 or 10 minute
options.

To set up SMS confirmations and reminders:

Register your business line: Navigate to
Administration > Conversation Settings > SMS Configuration
and fill out the registration form.
Enable SMS for events: Navigate to
Business App > CRM > My Meetings > Settings > Edit event type > Questions for Invitee.
Set the Phone Number field to "Required" and select SMS as the notification channel.

Note: SMS registration is currently supported only for businesses in Canada, the United States, and Italy.

To view team meetings:

Navigate to *Business App > CRM > My Meetings
Click the Users filter and select teammates to see the broader organization's schedule.
Click Edit to cancel or reschedule any team member's meeting.

Note: For privacy purposes, the unified list view only displays appointments booked through the platform; private events from synced external calendars remain hidden. Additionally, if a staff member leaves organization, their history isn't lost. You can still view their active and past meetings by selecting their name in the filter.

Need to Know

Regional Support:
SMS registration is currently supported only for businesses in Canada, the United States, and Italy.
Subscription Requirements:
Sending SMS requires an active subscription to Conversations AI Pro/Premium, Reputation AI Premium, or Campaigns Pro.
Timezones:
Scheduling slots automatically account for the customer's local timezone and daylight saving transitions.