new
Now Available
AI Workforce
More control over how your AI employees think and work
Fine tune AI employee performance by choosing a reasoning effort, dictating instructions by voice, viewing the conversation behind results, and much more with these recent updates.
New controls for configuring an AI employee
When you configure an AI employee in Partner Center or Business App, you can now:
- Choose a reasoning effort: For models that offer more than one, pick how hard the model thinks. Higher effort gives better answers but is slower and uses more credits.
- Delete custom tools: Remove custom tools from an account after seeing which capabilities use them.
- Open the conversation or contact behind a result: Go straight from a "Jobs to be done" result to the conversation or contact it came from.
- Dictate instructions: The AI Employee Builder now accepts voice dictation, so you can modify employee prompts and capabilities with AI, by voice!
Why it matters
Before, every AI employee ran at the same effort level, so you couldn't trade speed and credits for answer quality. Unused custom tools piled up, and tracing a "Jobs to be done" result back to its conversation meant searching by hand. Now you can tune each AI employee to their specific job, keep accounts tidy, and check results in one click.
These fixes also make AI employees more dependable:
- Automatic model fallback: When an AI vendor retires a model, AI employees switch to that model's fallback on their own, so they keep working.
- Accurate message-length limits: The message-length guardrail now counts characters, so accented letters like ä and ü no longer count twice.
- Emergency contact details: An AI employee answering from its knowledge can now share contact details in an emergency.
### Who it's for
- Partners configuring AI employees for clients
- Partners balancing answer quality against AI credit usage
- Partners and SMBs serving customers in languages with accented characters
How to get started
Set a reasoning effort
- In Partner Center or Business App, go to AI > Workforce > [select an AI employee] > Configure > Profile > Generative AI.
- Select a model that offers more than one reasoning effort.
- Choose the effort level and save.
Delete a custom tool
- In Partner Center or Business App, go to AI > Workforce > [select an AI employee] > Configure
- Open the AI employee configuration.
- Review which capabilities use the custom tool.
- Delete the tool.
Open the source of a result
- In Partner Center or Business App, go to AI > Workforce > [select an AI employee] > Configure > Jobs to be done > [select a job].
- Click a result to open the conversation or contact behind it.
Modify AI Employees by Voice Dictation
- In Partner Center or Business App, go to AI > Workforce > [select an AI employee] > Configure > Modify.
- Press the voice to text icon in the chat box.
- Provide instructions or ask questions verbally.
FAQs
Q: Does a higher reasoning effort cost more?
A: Yes. Higher effort uses more credits and is slower, so save it for tasks where answer quality matters most.
Q: Do I need to do anything when a model is retired?
A: No. AI employees switch to the retired model's fallback automatically.
Q: Is reasoning effort available for every model?
A: Only for models that offer more than one effort level.