Never miss an emergency call: AI Voice Receptionists dispatch on-call technicians

Be there for your customers when they need you most by empowering your AI Voice Receptionist to handle after-hours emergency dispatch. No expensive after-hours answering service needed, no customers left without assistance.
Live dispatch for after-hours emergencies
Add the "On-call Dispatch" capability to an AI Voice Receptionist to ensure customers needing urgent help can get it without delay, even in the middle of the night.
The AI Voice Receptionist will assess the situation, collect caller details, ring your on-call technician if deemed necessary, and connect the call.
How it works
Customize when to trigger:
 Set the phone number and the criteria for when a call should be transferred. 
Live dispatch:
The AI Voice Receptionist collects the caller's information the same way it does for standard lead capture, then puts the caller on hold, and rings the designated on-call technician
Smooth handover:
 The caller is seamlessly passed into the care of the on-call technician when the AI Voice Receptionist announces the call with a customizable message (for example: "Hello, this is after-hours dispatch. I have an emergency call for you. The caller is {CallerName}, at {ServiceLocation}. They're reporting: {Emergency}. Connecting you with the caller now."
)
Automated next steps:
 Customize what happens next, such as sending the technician an SMS with the call details automatically.
Why it matters
Businesses that handle after-hours or emergency calls have historically had two options: pay for a human after-hours answering service, or let calls outside business hours go unanswered. Neither is great. An answering service can run hundreds of dollars a month, with your customers are talking to someone outside your business with no context on the job, and simply not answering means your customers are reaching out to your competitors. With On-call Dispatch, a business' own AI Voice Receptionist can screen the call, capture what's needed, and get your on-call technician on the line directly. 
Who it's for
Service businesses with after-hours or emergency call volume, like plumbing, HVAC, and electrical
Businesses currently paying for a third-party after-hours answering service
Businesses that want on-call technicians notified automatically instead of relying on a forwarded phone line
How to get started
Go to Business App > AI > Workforce > AI Voice Receptionist > Configure > Capabilities
Add "On-call dispatch"
Set the phone number to transfer to, and the criteria for when a call qualifies for transfer (for example, a burst pipe that is causing flooding).
Customize the message the dispatcher uses when it announces the call to your technician. Dynamic fields like caller name, service location, and reported issue are available.
Optional: set up an automation on the new dispatch trigger to text your technician the call details automatically, so they can be on their way before they even pick up.
Learn more
Add On-call Dispatch to an AI Voice Receptionist
Text Technicians upon Dispatch
FAQs
Q: Does this replace my regular AI Voice Receptionist lead capture?
A: No, it works alongside it: The dispatcher collects lead information the same way standard lead capture does, then adds the hold-and-transfer flow on top.
Q: Can I customize what the dispatcher says to my technician?
A: Yes. The announcement message is customizable and can include dynamic fields like the caller's name, service location, and the reported issue.
Q: Can I trigger other automations from a dispatch call?
A: Yes. Dispatch calls fire an automation event you can customize — for example, texting your on-call technician the call details automatically. Learn more