Now Available: Vendasta Conversations AI with Voice Receptionist

Introducing Conversations AI, the multi-channel messaging tool powering your AI Receptionist for 24/7 customer communication via Voice, Chat, and SMS.
👉 View Conversations AI in Vendasta's Marketplace
Conversations AI: Here to help you capture and convert every lead
Conversations AI
 is Vendasta’s next-generation multichannel messaging product—now offering AI voice communication
. Replacing Inbox Pro, Conversations AI empowers local businesses to handle chats, texts, and
 phone calls with powerful, automated AI Receptionists. 
Conversations AI is available in three editions:
Standard – $29/month USD
AI-powered webchat + WhatsApp
Best for international businesses
Pro – $39/month USD
Everything in Standard, plus SMS and missed-call text-back
Perfect for SMBs that want AI coverage over chat and SMS
Premium – $79/month USD
Everything in Pro, plus full AI Voice Receptionist functionality
Includes 300 minutes of AI voice usage/month (overages ~$0.10/minute. Unlimited calling as a bonus until January 2026.)
Designed for businesses with high call volume, and those without a front-desk
With the release of Conversations AI, Vendasta is redefining how SMBs engage with leads and customers. This AI-first solution makes it easier for businesses to capture leads, manage inquiries, and scale without needing extra staff. 
Visit the Conversations AI product page in Marketplace for full details and enablement resources. To learn more about setting up Conversations AI for new clients who haven't been using Inbox Pro, check out this support article. 
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AI Voice Communication with Conversations AI Premium
Can't get to the phone? Don't sweat it. The Premium edition
 of Conversations AI provides access to Vendasta's AI Voice Receptionist. Fully trained on your client's brand and using natural-sounding voice technology, the AI Voice Receptionist can:
Answer calls 24/7
Capture leads
Book appointments
Note: With the introduction of Conversations AI, voice AI features will soon be removed from Inbox Pro.
All Inbox Pro accounts using the AI Voice Receptionist must transition to Conversations AI Premium by August 14th to retain voice functionality.
See "Transitioning Clients from Inbox Pro to Conversations AI" later in this article for more information.
Haven't tried the AI Voice Receptionist yet? Learn how to set it up.  
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New White-Glove Service: AI Receptionist Setup
To support this transition and accelerate onboarding, Vendasta is launching a new professional service:
AI Receptionist Setup – $199 USD
This one-time fee includes:
Custom configuration of AI receptionist (chat, voice, automations)
Business goals and brand tone intake
Integration with calendars and lead capture tools
30-day performance check-in and optimization
Recommended for:
 Time-strapped partners and service-based SMBs such as home services, salons, real estate professionals, and legal consultants. 
Also great for:
 Partners new to implementing Vendasta's AI Receptionist. Let the experts configure for you to:
Ensure high performance from day 1
Learn the full extent of what AI Receptionists can do for you and your clients 
Prepare your team to manage subsequent implementations
INTRO OFFER: Get AI Receptionist Setup for $149
For a short period of time, AI Receptionist Setup is available for just $149. Again, this is a great opportunity to learn best practices, from creating custom capabilities to configuring automations. 
Visit the AI Receptionist Setup product page in Marketplace for full details.
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More for Conversations AI
All editions of Conversations AI (Standard, Pro, Premium) benefit from powerful new features that enhance AI employee capabilities:
New Features Available July 16th:
Expand AI Receptionist with Custom Capabilities API Connections
: Have clients that need their AI Receptionist to check live inventory on Shopify? Call the Zillow API to reference real estate listings? Or even check a weather forecast to make travel recommendations?
For power users, the new Custom Capability editor allows an AI Employee to call third-party APIs from outside systems. This unlocks powerful, niche use cases, allowing you to create an AI that can check live inventory on Shopify, call the Zillow API to help create a home cleaning estimate, or even check a weather forecast to make travel recommendations. Learn more
Upload more file formats to the AI Knowledge Base
: Add to your AI Receptionist's knowledge by uploading files you already have. The AI can analyze and retrieve information from PDF, DOCX, TXT, Excel (XLS, XLSX), CSV, PowerPoint (PPTX), and even image files (JPG, PNG). This is perfect for reusing existing materials like menus, price lists, and promotional flyers. Learn more
Keep AI Knowledge Fresh Automatically
: Ensure your AI is always working with the most up-to-date information from a client's website by setting website knowledge to automatically refresh on a monthly cadence. Update this setting by opening a website knowledge entry, clicking "Refresh" and then " Enable automatic refresh." Learn more
Build Trust in AI with Autonomy Levels
: Provide clients with greater clarity on what each AI Employee can do with Autonomy Levels. A badge on each AI Employee shows a Level 1-4 rating to help you and your clients understand its capabilities at a glance.
Coming Later this Year:
Forward calls from AI Voice Receptionist to to live staff
Build custom AI employees and chat with them in-app
Access live data, such as reviews, when chatting with AI employees
Route web chats to specific AI employees
Trigger AI employee actions via automation workflows
Choose which LLM will power your AI receptionist
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What Happens to Inbox Pro?
Starting today: Inbox Pro and AI-Assisted Web Chat are available for existing accounts only
 (no new activations). Instead, start ordering Conversations AI for new accounts!
By August 14th: All SMBs using voice AI features will be required to upgrade to Conversations AI | Premium
The “Inbox” tab in both Business App and Partner Center will also be renamed Conversations
.
Transitioning Clients from Inbox Pro to Conversations AI
Switching from Inbox Pro to Conversations AI is easy. Simply activate Conversations AI, and then de-activate Inbox Pro. No resets or re-configurations needed.*
All Inbox settings will be retained. The only difference is that the tab will now be called "Conversations."
If switching to Conversations AI Standard or Conversations AI Pro, AI Chat Receptionist configurations will be preserved.
If switching to Conversations AI Premium, AI Chat Receptionist and AI Voice Receptionist configurations will be preserved.
*To retain all
 settings, we recommend activating Conversations AI before
 de-activating Inbox Pro. If de-activating Inbox Pro first, all configurations will be retained, but you will need to re-check the communication channels on AI Receptionists. For example, you'll need to re-check "SMS" and "AI web chat" to re-enable those channels on an AI Chat Receptionist, but numbers will remain registered, conversation history will be preserved, etc. 
AI Voice Receptionist in Partner Center
The only change in Partner Center is that "Inbox" is now called "Conversations." No changes to settings or access have been made, so partners on current subscription models can continue to use their AI Voice Receptionist, same as before.
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Also New: Respond Instantly with the New 'Business App' for Mobile
When the AI Receptionist captures a new lead, responding quickly is critical. Give your clients access to their customer communications on the go with ‘Business App’ a grey-label app now available in the iOS App Store and Google Play Store. 
Complementing Conversations AI, the key value is simple: get push notifications for leads and messages on the go, so your clients can respond instantly from wherever they are. Any SMB client from any Partner can download and install the app to access their communications.
The mobile app includes tabs for the features SMBs use most:
Home
Inbox (now Conversations)
Executive Report
CRM
AI workforce
Reputation Management
My Products (coming later this year)
Find the app in the iOS App Store and Google Play Store, listed as "BusinessApp.io.",  today! 
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In Case You Missed It: A Simpler Way to Place Orders
As of July 8, 2025, a new, streamlined order management experience is available in Partner Center. This update unifies the entire ordering process into a single workflow, giving you more control and flexibility.
Old Process: Involved disjointed steps like selecting products, completing separate order forms, and filling out additional fulfillment forms.
New Workflow: Combines all steps into a single, unified flow where you can fill out all forms, set product start and end dates, and submit orders for customer approval and payment in one fluid step.
Key features include the ability to set activation dates, choose how you get paid via Vendasta Payments, preview all forms, customize the admin approval process, and have your work auto-saved as you go. All Order Settings can now be found in their own card under Partner Center → Administration. Learn more