October 2024: Boost Online Reputations and Build Customer Loyalty with NPS, Automatically

Welcome to Vendasta's October 2024 Product Launch! Join Kendall for a tour through the brand new product updates, available today, that you can sell and use to help your local business clients improve their online reputation and increase customer loyalty.

Gauge Customer Satisfaction with NPS

Send NPS surveys through Reputation Management Premium to help clients gauge each customer's satisfaction

before

inviting them to leave a public review. Updates include:

Collect feedback via NPS to help clients boost their online ratings, and understand who their best customers are. Leverage this insight to inform improvements to lead generation, account expansion, and customer retention. Learn more
Set up email and SMS templates to collect NPS and reviews. To amplify positive experiences while addressing negative feedback to protect their reputation, set the template to invite customers who leave an NPS score greater than 7 to leave a public review, and ask the rest to submit private feedback. Learn more

Automate Feedback Collection with New Integrations

Connect industry-leading apps directly with Business App to sync customer data, automate NPS and review requests, and centralize communication. Updates include:

Collect feedback automatically upon job completion or purchase. The requests will be sent according to the email and SMS templates set as default in Reputation Management. Learn more
New integrations: PetExec, Paw Partner, PawLoyalty, Pet Resort Pro, and Gingr.
Connect and manage all integrations with Business App from one place: the new: centralized Integrations page in
Business App > Settings > Connections > Integrations
.

Tailor the Customer Journey with Automations

Enhance the value of NPS data and integrated systems by setting personalized follow-ups based on NPS scores with Automations to deliver a tailored, scalable post-purchase experience. Updates include:

Build post-purchase flows based on NPS scores. For promoters, for example, send a campaign inviting them to register for a loyalty account that offers discounts and other perks. For detractors, send a campaign thanking them for their feedback, and notify a team member to follow up with each customer.
Group automation steps to simplify and organize even the most complex workflows organized. Learn more
Save groups as Action Sets to easily add them to other automations. Learn more

Ready to get started?

This clip

will walk you through everything you need to know to get started with this powerful new solution—from creating NPS templates, sending surveys via email and SMS, to setting up automations that engage promoters and nurture detractors. Want to get your team up to speed? Have them take the

Reputation Management course

in the Academy!

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PROMO ALERT: Grow Your Revenue with Business App Pro

Vendasta’s AI-Powered Business App Pro Package delivers—a complete set of tools that acts like an AI-powered employee for your clients.

This package includes five key products your clients will love:

Reputation Management Premium
helps build stellar online reputations. With built-in AI, it handles review responses seamlessly and includes Vendasta’s new NPS and automated review request features.
Social Marketing Pro
automates social media content creation, building full content calendars with text and images tailored for each platform.
Local SEO Pro
ensures your client’s business info stays accurate across top sites, optimizing their profiles for better search rankings with the help of AI.
Inbox Pro
captures more leads with an AI-assisted webchat widget, answering questions in real-time and connecting qualified leads via SMS.
Campaigns Pro
uses AI to create email and SMS campaigns that engage leads, revive cold prospects, and target the right people at the right time.

This package is a great opportunity to jump on the AI trend and grow your revenue. To make it even better, we’re offering an exclusive promo:

for every new AI Business App Pro package you sell before December 31st, 2024, you’ll earn up to 35% back in rebate credits for three months!

How does it work?

Each time you activate the full AI Business App Pro package for an account, it counts toward your total active packages. The more packages you activate, the bigger your rebate!

Get the deal!

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New Products in the Marketplace

Check out these new products offered by Marketing Services:

Duda Website
: Get a beautifully created, 10-page website with included hosting and monthly support with Duda. This offering is perfect for website customers looking to jumpstart their online presence or customers with an existing website, looking for a refresh.
Search "Duda" in the

Marketplace

to see the services available.
Email Marketing Standard/Plus
: Get strategic guidance from our team of experts, newsletters, welcome emails, drip campaigns, A/B testing, automation, and performance tracking, all fulfilled using Vendasta’s Campaigns Pro! This offering is great for customers wanting to engage their customers and nurture new leads on a monthly basis without the hassle of creating, managing, and optimizing monthly email campaigns.
Available October 25, 2024

Also now available in the Marketplace:

Zoek
: Get professional Wix website development services, designed to give your clients a stunning and effective online presence. Whether it's for small businesses or larger enterprises, Zoek makes it easy to create beautiful, responsive websites optimized for SEO. With affordable pricing and expert design, it's the perfect solution to help your clients stand out online.
Search "Zoek" in the

Marketplace

to see the services available.

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Vendasta Connect: Unleash AI to 10x Your Clients

Vendasta Connect is back on November 14th! You won’t want to miss it. We’ll be giving you a sneak peek into our vision, showing you how AI can optimize customer acquisition and lifecycle marketing, and giving you practical tools to help your local business clients grow, fast.

You’ll hear from top industry leaders and learn AI-driven strategies to win more customers. Whether you're aiming to acquire new clients, strengthen existing relationships, or both — Vendasta Connect will provide you with the AI-driven knowledge, tools, and strategies to propel your growth.

Reserve your spot!

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Other Updates

[Business App: Inbox] Track AI web chat events in Google Analytics using Tag Manager. Learn more
[Platform: CRM] Segment and manage Contacts and Companies in bulk using a static and smart lists in Partner Center. Learn more
[Products: Local SEO] View keyword tracking across all locations of a business in in one place in multi-location Business App. Learn more
[Products: Social Marketing] Manage social media efficiently and on the go with core workflows optimized for mobile. Modernizations ensure seamless mobile usability when generating, composing, and scheduling social media content. Learn more