Product Updates: 2024-09-26

The following improvements are now available!

Business App

[CRM] Export Contacts and Companies from a Business App CRM for upload to other software.
[Inbox] Start an Inbox conversation with a Contact from their profile in a Business App CRM.
[Inbox] Avoid duplicate SMS conversations with Inbox. Select existing contacts and conversations to pick up communication in the same thread
[Inbox] See the name and avatar set for a business' AI web chat assistant in Inbox conversations for improved context on who is participating in a conversation.
[Inbox] When an AI web chat assistant has been given a custom name, it will recognize and respond to its name when addressed in conversation with a lead on a website.
[Inbox] View conversation summaries written from the perspective of the AI assistant who helped the lead to get better context on how the business was represented. The AI assistant will wait briefly before summarizing lead capture conversation for the business in case the lead continues the conversation with additional details about their needs

Platform

[CRM] Export Contacts and Companies from your Partner Center CRM for upload to other software.
[Inbox] Start an Inbox conversation with a Contact from their profile in your Partner Center CRM.
[Inbox] Avoid duplicate SMS conversations with Inbox. Select existing contacts and conversations to pick up communication in the same thread
[Inbox] See the name and avatar set for a business' AI web chat assistant in Inbox conversations for improved context on who is participating in a conversation.
[Inbox] When an AI web chat assistant has been given a custom name, it will recognize and respond to its name when addressed in conversation with a lead on a website.
[Inbox] View conversation summaries written from the perspective of the AI assistant who helped the lead to get better context on how the business was represented. The AI assistant will wait briefly before summarizing lead capture conversation for the business in case the lead continues the conversation with additional details about their needs

Products

[Advertising Intelligence] Compare ad performance metrics across campaigns and ad networks to make informed decisions on adjustments, and get the most out of your clients' ad spend. Select and compare specific creatives, customize columns, sort, and filter to quickly identify top performers, and ads in need of refinement. Learn more