Product Updates: 2025-03-13

Updates to AI Receptionist and more were shared at yesterday's Vendasta Connect.

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Missed Connect(ion)? No Problem!

Yesterday, Vendasta partners from the around the world joined us to learn how AI is transforming customer acquisition, lead conversion, and SMB success. They came away with the latest updates to AI Receptionist, and a sneak peek into what's coming next to help their agencies - and their SMBs - get more customers, and keep them.

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Updates demonstrated during the event included:

Now Available

[Business App: Multi-location] Manage customer communication and associated sales tasks at the brand level with Inbox messages, contact records, and sales tasks for all locations available in Multi-location Business App. Corporate sales reps can now see all outstanding tasks across multiple locations. follow up faster on web chat leads and unhappy customers (NPS detractors), and boost efficiency for their franchise teams, empowering them to focus on serving customers. Learn more
[Business App: Inbox] Preview and select a voice for the AI Voice Receptionist best suited to each of your client's brands and their respective goals. Eight new voices are available, organized into two voice families to help users understand the tradeoffs and capabilities of each voice. Find the new voices in
Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration.
Learn more
[Business App: Inbox] Adjust voice behavior for the AI Voice Receptionist to customize its sensitivity to background noise, padding of audio recordings to ensure no speech is cut off, and how long the receptionist should wait after a caller stops speaking before responding. Tune these in
Business App > AI > AI workforce > AI Voice Receptionist > Configure > Voice Configuration > Advanced voice options.
Learn more
[Business App: Inbox] Have AI Chat Receptionist respond to WhatsApp messages. Set this up in
Business App > AI > AI workforce > AI Chat Receptionist > Configure > Channels > WhatsApp.

Coming Soon

[Business App: Inbox] Have AI Chat Receptionist respond to customers through more channels, such as Facebook Messenger and email.
[Business App: Inbox] Choose from more voices for AI Voice Receptionist.
[Business App: Inbox] Have AI Voice and Chat Receptionists book appointments directly into a calendar during conversations.

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More improvements arrived this week too! The following updates are now available:

Business App

[Business App: Multi-location] Track customer sentiment across all locations with a consolidated overview of NPS feedback, promoter and detractor trends, and score-over-time graphs. Brand managers can leverage these insights to identify underperforming locations and take proactive steps to improve customer experience across all sites. Learn more
[Business App: Multi-location] Monitor NPS and reviews across all locations. View data such as total requests sent, clickthrough rates, and performance trends to help locations optimize their reputation management efforts.

Partner Center

[Partner Center: Commerce] Enter payment method details directly into a sales order, or select from existing methods on file, to collect payment immediately when placing a sales order. Whether the payment method is being collected over the phone for an initial sale, or is on file for an existing account, by connecting the payment method directly to the sales order, payment is processed and products are activated automatically. Learn more