Read Conversation Summaries in a Business' Operating Language

Conversation summaries follow a business' preferred language setting instead of assuming a language based on location.
Summaries in the right language for each business
AI Receptionists help businesses engage leads in any language, helping potential customers have a great first experience, but when reviewing those conversations, teams need to understand what the customer is looking for quickly and accurately.
Conversation summaries are now generated in your business' preferred operating language, not the language of the location where the conversation happened. This fix solves a real problem: businesses that operate in Spanish in the US, for example, now get summaries in the language they actually use.
Set your preferred language, and that language will be used for all summaries across both web chat and voice conversations.
Why it matters
Accurate summaries in the right language help teams:
Review conversations in the language they operate in
Avoid confusion when location and language don't align
Maintain consistent communication and record-keeping across multilingual operations
For businesses serving multiple language communities or operating across regions, this ensures every summary is useful from the moment it's generated.
Who it's for
Multilingual businesses or franchises
Teams operating in regions with diverse languages
Businesses where location and operating language differ
How to get started
Go to Business App > Settings > Business Profile > Location
Set your "Preferred Operating Language" 
Conversation summaries will now generate in that language for all future conversations
Note: If no preferred language is set, summaries will use the primary language of the business' location as a fallback.
FAQs
Which languages are supported for summaries?
Summaries are generated in the same languages supported by Conversations AI.
Can I have different languages for different locations?
The operating language setting applies to your entire business. For location-specific language preferences, contact support to explore options.
Do existing summaries change language?
No. Only new summaries generated after the language is set will use your preferred language. Existing summaries retain their original language.
Does this work for voice conversations?
Yes. The language preference applies to both web chat and voice conversation summaries.