See your Support Tickets in Partner Center

View support tickets you've opened with Vendasta right in Partner Center. The new "My Tickets" view includes status, subject, and history for easy referencing.
Track and review support tickets
The new "My Tickets" view inside Partner Center surfaces every support ticket a partner has created with Vendasta. Tickets appear in a table with their subject and current status, so it's easy to scan what's open, what's resolved, and where each request stands. 
This release covers the list view. Full in-ticket conversation history — seeing the back-and-forth on each ticket inside Partner Center — is coming soon.
Why it matters
When Vendasta moved support in-platform off Zendesk, partners lost the simple ability to look up the tickets they had filed. The most-requested follow-up since that move has been a place inside the product to see what's open with Vendasta support. "My Tickets" answers that ask.
Instead of waiting for an email update or pinging support to ask "did my ticket get picked up?" partners can open Partner Center, see the full list, and check status directly. That makes day-to-day operations smoother, and it brings ticketing into the same place where partners already manage everything else with Vendasta.
How to get started
The "My Tickets" list view is available now in Partner Center for every partner.
Open Partner Center
Click the Help icon (the question mark) in the top nav 
Select "My tickets"
Review tickets and their current status in the list view
FAQs
Q: Can I see the conversation history on each ticket?
A: Not in this release — the current view is the list and status. Full ticket conversation history inside Partner Center is coming soon.
Q: Does this replace the email updates I get on tickets?
A: No. Email updates continue to work the same way. My Tickets is an additional in-product surface for visibility into ticket status.
Q: Can my SMB customers see their own tickets like this in Business App?
A: Not yet. This release covers Partner Center, but empowering partners to offer ticketing to their own customers is on the roadmap.
Q: How are new tickets created?
A: Ticket creation flow is unchanged. My Tickets focuses on viewing and tracking the tickets a partner has already opened.