There is now one place to ask about a charge on your Vendasta invoice: billingrequests.vendasta.com
If a charge looks wrong, a product was activated by mistake, or you want to request a refund, fill out the short form with your Partner ID and the Purchase ID of the charge. Your request goes straight to our Finance team, and you get a confirmation number immediately and a decision by email, typically within 2 business days.
This replaces emailing your account manager or support and waiting for the request to find its way to Finance. Details and a field-by-field guide: https://docs.vendasta.com/administration/my-account/my-billing/submit-a-billing-request/