To provide you with a faster and more streamlined support experience, we are transitioning to a new ticketing system on
Monday, March 30th.
While we make this move, there will be some temporary changes to how you interact with our support team. Here is what you need to know:
- Live Chat Support:For Partners with live support, live chat functionality will be temporarily unavailable within Partner Center and WordPress Hosting until further notice.
- Customer Ticketing Portal:The portal where you typically view and manage tickets will also be unavailable during this period.
- Open Tickets:If you have an active conversation with us, don't worry. Our team will initiate anew ticket threadin our new system so we can continue working with you without missing a beat.
- Historical Data:We’ve got you covered. Our team will still be able to reference your historical ticket data as needed to ensure continuity of service.
How to reach us
Even though chat and the portal are offline, our team is still here to help! You can reach us through these channels:
- Email:support@vendasta.com
- Phone:If you have live support, call the support number found directly inPartner Center → Help (?).
We appreciate your patience as we upgrade our tools to serve you better.
– Vendasta Support Team