Deliver exceptional site performance and enterprise-grade security by transitioning your clients to our upgraded WordPress hosting infrastructure, currently rolling out in phases inside Business App.
What is new
We're actively migrating all WordPress hosting sites to a high-performance infrastructure platform in carefully monitored batches.
This upgrade is entirely managed by our team
with zero site downtime, requires no change to your current pricing, and replaces the old multi-tab layout with a new single-page management dashboard once your sites migrate. The first time you open a migrated site in Business App, you'll land on the new experience.Your sites keep working immediately after migration with no DNS changes required. Completing one optional step in the “How to access” section will unlock the full enterprise WAF security suite, though this isn't required to keep your sites running.
Why it's Important
Traditional hosting exposes SMBs to performance bottlenecks, security vulnerabilities, and unexpected downtime. This upgrade resolves those challenges by isolating every site into its own containerized environment, ensuring neighbouring traffic spikes never impact your client's performance.
By upgrading this infrastructure, it offers your clients
99.999% uptime
(dropping potential annual downtime from 8.7 hours to just 5 minutes) and up to 66% faster average page loads
. This allows you to protect their digital presence and demonstrate clear value as a reliable technology partner.What's Included
1. Next-Generation Infrastructure Performance & Reliability
- Higher availability:Hosting uptime climbs to 99.999% (up from 99.9%). In practical terms, potential downtime drops from 8.7 hours a year to about 5 minutes, eliminating disruptive maintenance windows.
- Faster performance:Experience up to 66% faster page loads on average, powered by auto-scaling PHP workers and a global CDN built to sustain sudden traffic spikes.
- Dedicated, isolated environments:Every site now runs within its own containerized environment. Traffic surges or technical issues on a neighbouring site will never affect your client's site performance.
2. Enterprise-Grade Security & Enhanced Backups
- Enterprise-grade security:Protect your digital assets with built-in DDoS mitigation, brute-force defense, and a customizable web application firewall (WAF).
- Historical Data Move:We preserve and migrate your previous 60 days of daily backups, alongside legacy monthly backups stretching through the prior year. These remain fully restorable and will gradually age out as the new 30-day rolling window takes over.
- Stronger, extended backups:Benefit from automatic daily filesystem backups with a rolling 30-day history, alongside database backups captured every few hours when changes are detected. You can download any backup locally or restore with one click, holding up to two on-demand snapshots at a time.
3. Automated, "Heavy Lifting" Migration Mechanics
- Hands-off Upgrades:We manage the entire transition, with migrations rolling now through end of July. Sites are automatically brought up to PHP 8.3 or higher and the WordPress core is updated where necessary. We run thorough compatibility tests before every batch, your sites are clear and ready to migrate if you don't hear from us. We will only reach out if we detect an issue that needs your attention before proceeding.
- Interruption-Free Staging:Your active staging environments migrate seamlessly alongside your live sites on PHP 8.3, keeping your development workflows uninterrupted.
- Automated SSL:Security certificates are provisioned, configured, and renewed automatically without manual intervention.
4. The New Single-Page Management Experience
The previous multi-tab layout is replaced by a single, modern dashboard. Monitor desktop and mobile page speeds, Core Web Vitals, built-in analytics, plugin/theme updates, staging environments, and advanced developer tools from one location inside Business App:
- Overview: View live site previews, live URLs, core PHP/WordPress versions, pending plugin/theme updates, a one-click Flush Cache button, and a global CDN toggle.
- Performance: Track Google PageSpeed scores for both desktop and mobile devices alongside historical trends, passed optimization rules, and clear improvement opportunities.
- Core Web Vitals: Monitor critical user-experience metrics, including Largest Contentful Paint (LCP), Total Blocking Time (TBT), and Cumulative Layout Shift (CLS).
- Analytics: Access built-in web analytics (visitors, sessions, page views, bounce rates) or click through to a full view via custom Google Analytics integration.
- Email History: Review a complete, centralized record of transactional emails sent directly by the website.
- Domains & SSL: Connect custom domains, establish your primary domain, and monitor automatic SSL certificate status.
- Plugins & Themes: Install, update, activate, or deactivate plugins and themes straight from the UI without needing SFTP.
- Staging: Safely test design or code changes on an exact copy of the site, then deploy them to production with one click.
- Advanced Tools:Access SFTP/SSH, phpMyAdmin, PHP error logs, custom cron jobs per site (Brand New), and per-site firewall (WAF) provisioning (Brand New).
- Backups: Manage automated snapshots or trigger on-demand backups with simple, one-click restoration.
Full technical details are accessible via the Enhanced Dashboard help docs.
Coming next: Templates & new site creation
In the final phase of this upgrade, we will begin moving website templates over to the new infrastructure.
- Estimated Timeline:July to August
- What Changes: Once template migration is complete, our primary site creation workflow will shift entirely to the new infrastructure.
- The Value: Every new site you build will start on the upgraded platform from day one, giving your clients immediate access to enterprise-grade performance without any post-launch migration lag.
How to Access
We're executing this upgrade in automated batches, meaning no immediate action is required for the vast majority of your sites.
- Log into any Business Appand navigate to your WordPress hosting management tab.
- Track your migration progress:Visit the Partner Admin page from any Business App account for a holistic view of which accounts and sites have been migrated, are pending, or need attention.
- Select any successfully migrated site to access the new single-page dashboardexperience.
- Unlock the Full Security Suite (Recommended): Your sites keep working right away after the upgrade, with no DNS changes needed. To activate the advanced, per-site Web Application Firewall (WAF), copy the exact IP address displayed on your new dashboard and point your domain's A record directly to it. For any new custom domains, point directly to the new IP from the start to get every security benefit from day one.
Your account manager or customer success manager is your first point of contact for any questions about your migration. Reach out to them directly and they will be happy to help at every step of this transition.
Frequently asked questions
- Do I need to pay more for this upgrade?No. This is a core infrastructure and product experience upgrade included in your existing pricing at no additional cost.
- Will my clients' sites go down during the migration?No. This transition features zero downtime. Your clients' sites remain live, accessible, and fully functional throughout the batch move.
- Do I need to change my DNS post-migration?Your sites will continue to function normally without immediate changes. To activate the full enterprise WAF security suite, we recommend repointing your domain's A record to the new IP address shown in your dashboard within 90 days. Your sites will function normally either way.
- What is the timeline for staging environments and templates?Staging environments on PHP 8.3 and backups move automatically alongside their corresponding live sites. Templates and the primary site creation workflow will move during the final phase of the upgrade, estimated for the July/August time period. Once finalized, all newly created sites will deploy on the upgraded infrastructure from day one.