Notify when AI is engaged
under review
B
Bryan Osborn
When the website Agent is engaged, a notification should be sent to a specific user that activity is happening. Notify by email or text message.
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Jehan Zouak
Merged in a post:
Live web chat alerts and human takeover
M
Michael Morscheck
Optionally notify staff when a website chat starts—ideally by SMS, or email—and let them take over the conversation, pausing AI replies. If no one joins, AI continues helping the visitor.
Several of our clients want this option so they can answer questions personally and connect with leads while they’re still engaged.
Even immediate alerts alone would help staff follow up sooner, including by phone once the visitor provides a number.
D
Dave Laemers
Knowing when the AI starts a discussion is very important. We use these non-captured conversations to make sure the AI is answering correctly and adjusting the behaviour for the future. It would be even more valuable if a human could intervene in the conversation when we see an answer was wrong and to have statistics on how many inquiries were managed, not just captured. I posted these other features posted in a different thread but they are all connected. Anonymous website visits are valuable and need notifications, statistics and the ability for a human to respond.
Vendasta Team
updated the status to
under review
Currently, the app will notify a business user when the AI on the website web chat has captured any piece of contact information - which seems like the right moment to notify users. But feel free to add some context as to why you want to notify sooner? Thanks!