Conversations AI

Currently seeing a high volume of spam leads during Voice AI testing, which are being forwarded to users through email notifications and negatively affecting their experience. Suggest adding a separate section or filter for Voice AI leads, along with a basic spam detection system. This would help reduce noise, enhance lead quality, and build greater trust in the feature.

It would be beneficial for clients to be able to see the user's Name, Email, and Phone number in the notifications email they receive from activity in Conversations AI. Can this be included in the functionality?

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

Hi Team, My AI chat and web form are configured at partner center and other message like FB and Instagram are configured at business app.So I am getting message and CRM lead in two different app (partner center and business app).I need my AI chat and web form in business app.It is difficult to manage lead in two different places. Regards, Sovan

Here are the key points from the text: * The user wants a chatbot to offer a more complex level of information. * This enhanced information would be accessible behind a support login on a website. * There would be public-facing information available initially. * Once a user's credentials are established and they've logged into the support area, a much richer vein of knowledge should become available.

Vendasta is positioned as a white-label provider, but the “Conversations” tab name appears across marketing and product references. This undermines the white-label experience because anyone can search for “Conversations” and find Vendasta, revealing the source provider instead of my agency brand. True white-label means I can fully rename and present this software as my own. I am requesting the ability to change the “Conversations” tab name (and similar branded terms) to align with my agency branding. This will ensure clients see only my agency's product name, not Vendasta’s, when using these tools.

We propose expanding the options for populating the AI webchat knowledge base to include support for standard formats used for bulk data import from e-commerce platforms (e-shops). The Goal is to ensure that the AI chatbot always has access to current, accurate, and complete information regarding products, pricing, and inventory, with minimal need for manual maintenance from the client side. Proposed New Functionalities We request the implementation of the following options for connecting data as a knowledge source: Automated XML Feed Import: Mechanism: Ability to specify an external URL for downloading an XML feed (e.g., standards like Heureka, Zboží.cz, Google Shopping formats). Frequency: Setting up a schedule for regular updates (e.g., daily, every 6 hours). Purpose: Acquiring structured product data (price, availability, description, parameters). Automated CSV File Import: Mechanism: Option to define a URL for regular CSV file download, or the ability to upload it to a defined storage location. Mapping: A tool for mapping columns in the CSV file to attributes in the knowledge base. Purpose: Importing flexible datasets (e.g., specific service information, shipping details, or custom product catalogs). Benefits Improved Quality of AI Responses: Guarantees up-to-date data on pricing and stock levels. Scalability: Allows for easy management of large catalogs with thousands of items. Time Saving: Eliminates the need for manual work in inserting and updating product information.

Can we have user permissions for the AI tab in Business App? The reason for this is not to limit usage of AI solutions but to ensure we can control who has access to edit, Knowledge Base, web chat configuration and automations as we all know these can be complex and time consuming.

A client was looking for a way to add an automatic email signatures per user while responding to customer on the conversations tab in Business app.

It would be phenomenal if Conversations AI or the Social Marketing platform was able to say hi to new followers. Right now I'm using ManyChat to accomplish this, but often it triggers a conversation after that Conversations AI picks up. It would be great if it was just all one platform. See screenshot.