Conversations AI

Currently, phone calls provide a very convenient high-level AI summary along with the transcript. However, live chat conversations do not generate this summary in the inbox view, forcing SMBs to read through the entire chat transcript to understand what was discussed and identify action points. To improve consistency and efficiency for users, could we look into adding AI-generated summaries for chat conversations directly in the inbox, matching the functionality already provided for phone calls?

Currently your agencies and customers not residing in the US or Canada are often discriminated as it seems the product management often thinks, designs and develops solutions and applications with the US and Canadian market in mind only. At the same time you have agencies and their customers internationally which can not make use of the same products and services. Please make sure that internationalization, localization and multi-language will be built into any product from the start. This is also true for the AI Voice Assistant, you connect only to +1 phone numbers. You discriminate all customers from any other county in the world. You could use TWILLIO easily in order to make it a global product.

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

I have a client who is being harrassed in the Conversations. The lady is emailing the conversations email inbox and they want to block her from continuing to email. Should be a way to black list that sender.

Working with a salon studios potential client, A2P fails. Their corporate office says everything is fine and will not make the small changes needed that I have sent them. A competitor has made inroads with this client and got compliance. The competitor is Slick Marketers ( slickmarketers.com ). I do not know what vendor they use to get compliance. But someone other than Twilio is working magic with this client. I see in the feedback that someone suggested Signal House. I looked at them yesterday. They actually have humans who answer calls. Can we find an alternative to Twilio for this potential client before we lose them. I am attaching a document I got from ChatGPT.

Currently, the AI agents can't seem to see access Chat transcripts or full conversation history. They can only see the summaries. This leads to situations where the Agent is "unaware" of messages it received or even sent itself previously to a Contact. This limits the accuracy of the AI Agents "memory" which impacts the quality of some of its responses. Ideally there would be a full conversation history for each contact and AI Agents would be able to see the history and understand based on the time/date of the messages what is still relevant and not.

Provide the ability to bulk select multiple conversations and take an action such as close the conversation or mark the number as spam.

We received a request from one of our largest Google advertisers using Inbox Pro regarding the ability to download selected chat conversations, similar to how chats are saved in a Zoom call. The goal is to easily copy and paste specific chats into their CRM — not all, just selected conversations.

It’s a great product when we sell, but when we use it on our own, it very limited. 1st we can’t integrate GBP as knowledge base as we have for our clients 2nd we can’t integrate with our social media account or WhatsApp It’s great that you guys offering it free for agency owners, but I also would like to expand it a bit to sell it better and have it as show case of how great it is. Currently to get those extra features I need to create profile for my own company and purchase the product to do so just to get a feature that should part of the free giveaway we all have