Conversations AI

Personalizing greetings with a caller's first name from CRM records would be a valuable enhancement for the AI Voice Receptionist.

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

Can we have user permissions for the AI tab in Business App? The reason for this is not to limit usage of AI solutions but to ensure we can control who has access to edit, Knowledge Base, web chat configuration and automations as we all know these can be complex and time consuming.

A client was looking for a way to add an automatic email signatures per user while responding to customer on the conversations tab in Business app.

I have clients -auto repair - that get most of their business through yelp. They would like the ai receptionist to respond to questions on yelp, is this something we can do?

I love that we can see conversation from prospects as they come in from the WebChat, Instragram, Whatsapp, etc., but how about being able to auto-import LinkedIn conversations into Inbox Pro and have that conversation automatically added to the 'Customer Profile' Please see the video link with an example of how I can do this for free using HubSpot. If you guys can do this along with everything else mentioned in the video, Inbox Pro will be a CRM on steroids that will be a no brainer purchase for prospects. https://www.loom.com/share/243bf8b1069246478694c336f9301ba3?sid=acf0199e-5951-4e6f-aa8a-c706ca4927e4

It would be helpful to add swipe actions in Conversations AI. For example, swipe left to archive and swipe right to mark unread. Right now it takes too many clicks to manage a message, and this would make the process much faster.

Add the ability to click on a small Microphone in Chat and then use the Browser text to Speech Next Level - Use the Live Chat button and open up up a two way conversation - transcribed

In many cases, a text response is just fine and the AI response question to the user could be answered in text as well. However, if you are in the business of converting sales as easy, seamless and fast as possible, it makes sense to offer decision buttons next to the response. A user can simply click on the decision button in order to act for the next step. Also, it would be very handy to have some standard CTA buttons in place even before the conversation starts. Such as "Book Now", "Check Availability", ""What is my Best Price"? or such on which the AI Workforce can start the task.

on webchat the ability to upload an image would be very useful. Now I get that there is potential for this to be abused but I do think that it could be something that was only available once somebody has given a name email address and telephone number - even if it just allowed a link at that point.