From 2 November 2026, support tickets are opened in "My tickets" in Partner Center instead of by email to support@vendasta.com. Today "My tickets" can only be reached through the help icon (?) in the top navigation, or through a link in a support email. Support confirmed that it cannot be added to the sidebar menu yet.

Request: add "My tickets" as a permanent entry in the Partner Center sidebar menu, ideally with a counter for open tickets or tickets with a new reply.

Impact: tickets become the main support channel, so partners need to find them in one click from every page. A link somewhere in the inbox or in a help menu is quickly forgotten.