Issue Automating Purchase Process on Website
G
GQM Digital Marketing Agency
Hi ,
I'm trying to automate the sales process on my website so that a customer can select a package, create an account, make a payment, and receive immediate access to the purchased service — all without manual steps.
Currently, this process is broken. When a new customer clicks on a package from the store and is prompted to create an account, the system logs them into the business app but does not carry over the selected package to the cart or complete the purchase flow. This leaves the user logged in, but with no product in their cart and no progress toward completing the purchase.
I'd appreciate your help in fixing this issue so that the selected package stays linked to the user throughout the process and the purchase can be completed automatically.
Thank you,
Log In
E
Ed Faulkner
I'm new to Vendasta, and as i'm ramping up I discovered this customer experience issue. It's literally the FRONT DOOR into the product and it starts with a face plant. A new customer should be able to 1. pick a product and put it in the cart, 2. check out with a few critical questions in the checkout process that will create the account in the background, 3a. have a default message go out to the customer with a high-level overview of what happens in the purchase process (with custom fields already keyed to the partner's business app). 3b. we should be able to customize that message, and have it look fantastic. Final thoughts: if we can educate our new customer in what they are getting into, we'll have better chances of closing that first sale. Right now, there's way too much sales friction.