We originally set up all our voice capabilities using our SMB agency account because, at the time, there was no phone number option available in Partner Center. Since then, our agency has invested heavily in marketing and communications using this specific phone number—it is everywhere our customers reach us.

Now that voice and number features are available in Partner Center and we are preparing to transition to Conversations AI, it’s absolutely important that we retain our existing phone number. We cannot afford to change it, as it would disrupt both our client access and current marketing investments.

We would like to transfer our current phone number (which was set with Business App AI voice receptionist) over to Partner Center and Conversations AI without having to adopt a new number. Please let us know how we can facilitate this transfer, as keeping our established number is essential for our business continuity.

Thank you for your understanding and support.