Business App

We're losing out on deals because Inbox Pro can only crawl so many pages. We've had two where there's an issue with Inbox not being able to crawl their 5000+ pages of products. If this costs additional, it would be a nice add-on for customers who sell many products on their website.

What would be a awesome feature is to have the Inbox AI respond back over the Facebook channels just like it does in the web chat, so if the company doesn't respond in time the chat can still answer based on its knowledge to google chat users, fb users. User can make it a choice where the company wants the AI to be able to auto respond.

When we get spam messages in our inbox. Can we have in the dropdown shown a note that this is spam and that will also remove the contact from our CRM or block them? Some clients get a lot of spam messages from social media.

I love that we can see conversation from prospects as they come in from the WebChat, Instragram, Whatsapp, etc., but how about being able to auto-import LinkedIn conversations into Inbox Pro and have that conversation automatically added to the 'Customer Profile' Please see the video link with an example of how I can do this for free using HubSpot. If you guys can do this along with everything else mentioned in the video, Inbox Pro will be a CRM on steroids that will be a no brainer purchase for prospects. https://www.loom.com/share/243bf8b1069246478694c336f9301ba3?sid=acf0199e-5951-4e6f-aa8a-c706ca4927e4

Why is Voice Pro (And the ability to Text) not been rolled out the United Kingdom and Europe? In this day and age, it is all Digital anyway. I feel we are missing a trick this side of the pond 😊

I love having Inbox Pro capture conversations via WebChat, Instagram, etc., but I feel it's inefficient in tracking conversations with prospects. I would like to see the Inbox Pro automatically import all conversations into the 'Customer Profile' so we can see emails, calls, meetings, and conversations, etc., all in one place rather than bouncing between tabs. Also, rather than closing conversations, if I get an Inbox Pro message from a spammer or a scammer via Instagram or other forms of communication, I would like to DELETE the conversation rather than mark it as 'Close Conversation.' I have provided a video link below so you can see what I am referring too. https://www.loom.com/share/6306be5a1afd4671b4f00765574adbc9?sid=81849956-37e4-446c-a8ba-a3f0e91c8aec

Can we have user permissions for the AI tab in Business App? The reason for this is not to limit usage of AI solutions but to ensure we can control who has access to edit, Knowledge Base, web chat configuration and automations as we all know these can be complex and time consuming.

It would be great to have the ability to receive a text message whenever a new conversation is started in inbox, whether webchat, sms, or contact form. Currently you guys send email alerts after AI is done responding. It would be nice to be able to get SMS messages as my sms messages get my attention much quicker then emails, allowing me to follow up much faster when someone is interacting in my inbox.

I'd love a feature for the AI receptionist on the Web Chat number to be turned on and off automatically using a hours of operation calendar, that way someone can have it enabled only during non-office hours and not have to worry about turning it on and off again.

Requesting an option to control the AI Webchat behaviour so it does not auto-open upon page load for first-time site visitors. This feature would: Improve user experience by avoiding unexpected interruptions. Reduce bounce rates for visitors who may find auto-opening intrusive. An ideal solution would include a toggle or setting within the admin interface to manage this functionality.