Business App

What would be a awesome feature is to have the Inbox AI respond back over the Facebook channels just like it does in the web chat, so if the company doesn't respond in time the chat can still answer based on its knowledge to google chat users, fb users. User can make it a choice where the company wants the AI to be able to auto respond.

Requesting an option to control the AI Webchat behaviour so it does not auto-open upon page load for first-time site visitors. This feature would: Improve user experience by avoiding unexpected interruptions. Reduce bounce rates for visitors who may find auto-opening intrusive. An ideal solution would include a toggle or setting within the admin interface to manage this functionality.

The ability for a team to make an internal-only private note in an Inbox conversation, to save context for anyone on the team to see.

Would like to enable call forwarding for the assigned number provided with Inbox Pro. Some businesses may have customers that prefer to call versus SMS. Call forwarding would allow the business to forward their assigned Inbox Pro number to be forwarded to their main business number.

Give user the ability to integrate private messages from WhatsApp Business / Personal accounts into the Inbox, so messaging from customers via WhatsApp is centralized for a team to manage in Inbox.

I'd love a feature for the AI receptionist on the Web Chat number to be turned on and off automatically using a hours of operation calendar, that way someone can have it enabled only during non-office hours and not have to worry about turning it on and off again.

Need a custom signature option as the biggest issues I hear is we'd like to use the inbox for email but our company emails we have our signatures our links updates and more that the system doesn't offer. This shouldn't be a hard addition as there's a signature option that states who emailed and for which company. I think this is a major need to help sell the idea easier of using inbox for email.

It would be great if there were more sorting Options in the Inbox. Examples: Emails, Forms (specific forms), Web Chat (not just anonymous), Facebook, Instagram.

Enable targeted display to ensure the chat widget only appears to users from specific regions, enhancing relevance and compliance with local regulations.

To ensure a customer doesn't get a double-response from two different agents, show users of the same organization when someone is typing a message in Inbox.