Now Available: Connect Shopify Stores to AI Receptionists

October brings a host of updates across Vendasta, most notably a new integration that has customers filling their shopping carts without ever leaving their conversation with an AI Receptionist.

AI Receptionists become Personal Shoppers with New Shopify Integration

Connect a business' AI Receptionist to their Shopify store to provide customers with a personalized shopping experience. No more searching, filtering, and scrolling through inventory, just direct links to the items that fit their criteria.

When connected to a Shopify store, the AI Receptionist can:

search the catalog to get available products matching shoppers' criteria
provide product details for shoppers' review
add items to a cart for the user
provide the link to the checkout page

Convenient, Conversational Commerce via Any Channel

Customers can shop and add to cart from a business's website, or any other channel connected to an AI Chat Receptionist, such as SMS, WhatsApp, phone, Facebook Messenger, or Instagram.

Connect in a Few Clicks

Just add the new Capability, add the store URL, and save - and it just works.

In Partner Center or Business App, go to
Administration > Integrations > Browse > Shopify > Connect > [paste in store domain] > Add connection.

Go to
AI Workforce > AI Chat Receptionist > Configure > Add a capability > Access Shopify > [select store from dropdown] > Save.

Learn more

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More Updates

APIs & Integrations

New integration: Kixie. Automate sales outreach and close deals faster by connecting Kixie directly to Business App. Learn more

Automations

Stop marketing campaigns mid-sequence for a contact when a condition is met (e.g., a meeting is booked or an email bounces) by adding "Pause campaign for Contact" or "Pause campaign for Company" actions to an automation.

Campaigns

Personalize messages faster with dynamic content fields that display as draggable “chips” with clearer styling, and support for dark mode.

Conversations AI

System-generated notification emails are sent from Business App with the professional sender name “Team at [Business name],” to ensure recipients recognize the sender.
Duplicate conversation threads for a single contact are prevented by intelligently detecting and linking SMS conversations with the same number that were created by web chat replies.
Conversations are not merged for security purposes. Anyone can say their phone number is ___, and if conversations were auto-merged, it would introduce a security risk: anyone on web chat could gain access to the conversation history of a contact by just saying their number is ___. To prevent this, the conversations are kept separate, but linked together in Business App so that the business can keep track of all conversation in one spot for a single contact.

CRM

Delete contacts, companies, and tasks in bulk within the CRM, saving significant time on administrative cleanup. To delete, navigate in Partner Center or Business App to
CRM > Contacts / Companies / Tasks > [set desired filters] > Select all > Bulk delete.
Maintain customized CRM filters and sorting with saved views, which are now saved to the database and persist across all devices. Just log in and your settings will load automatically.
Serve international users and clients better with field names, forms, and templates translated to the language set for the user.
Fine tune follow up and re-engagement campaigns and workflows with new, filterable fields "Last meeting scheduled" and "Last meeting completed" for contacts and companies.
Filter companies based on which products they do or don't have active, making it easy to create hyper-targeted lists for upsell or cross-sell campaigns.
Design forms instantly by simply uploading a screenshot or describing your brand for the platform to generate perfectly on-brand styles with AI-Generated Form Styles.
Streamline lead capture via forms that now support Smart Company Enrichment. Company information automatically populates the form when a user enters just the company name, saving them time and ensuring accurate data is submitted to the CRM.

Reporting

[Executive Report] Configure the order, and hide or show sections of the Executive Report on a market-by-market basis to focus client reporting on the services you provide.

Reputation Management

Get incredible insights on customers with review matching, which automatically connects new reviews to known contacts. Deeper context for every review, clarity on request conversions, and more personalized follow ups are just a few of the benefits delivered through this update. Learn more

Social Marketing

Publish to Clickable.bio pages with multiple images and videos without compatibility errors, allowing for richer Instagram content.

WordPress Hosting

Upgrade client sites to PHP 8.2 and 8.3 directly from the hosting dashboard for enhanced performance, security, and compatibility.