Vendasta Connect Recap: From First Call to Five Stars with Conversations AI

Big updates for Conversations AI and AI Receptionists were shared at today's Vendasta Connect event, along with success stories and what's to come for partners and SMBs using Vendasta's customer acquisition and engagement platform to attract, convert, and retain more customers.

Vendasta Connect August 2025 POST Event Email Header

Now Available: Help SMBs capture every lead, engage every customer with Conversations AI

Last month, we released Conversations AI. Recent improvements to Conversations AI and the AI Chat and Voice Receptionists powered by this must-have tool include:

More AI-powered communication
: AI Chat Receptionists can respond to messages sent via Facebook and Instagram. These channels join web chat, SMS, and WhatsApp.
Better caller comprehension
: AI Voice Receptionists can converse with leads and customers better thanks to new AI models and performance tunes that improve their ability to understand what callers are saying.
Extended call lengths
: AI Voice Receptionists can converse with leads and customers for longer - up to 10 minutes per call - to ensure that callers' needs are addressed or information needed for follow up is collected before the conversation ends.
More knowledge
: AI Voice and Chat Receptionists can get knowledge from content shared from a wider range of file formats. Upload PDFs, CSVs, and more to your knowledge base to provide AI Receptionists with extra context.
Expanded capabilities
: AI Voice and Chat Receptionists can do more with Custom Capabilities, from looking up inventory in real time to pulling dynamic pricing from third party platforms. Connect external APIs to tailor - and extend - an AI Receptionist's scope of work to each business.
Work in Automations
: AI Voice and Chat Receptionists can be called directly in automated workflows to respond or take action using their particular knowledge and skills. Have them summarize call transcripts, send SMS messages, and more.
Snapshot Report engagement
: AI Chat Receptionists can help SMBs decipher their Snapshot Report results, and encourage them to book a demo. Learn more
Form follow up
: AI Chat Receptionists can engage leads coming in from form submissions, just like those coming in through web chat. Set them up to automatically send personalized messages via SMS based on the content submitted through the form.
Appointment booking
: AI Chat Receptionists can book customers in for appointments. Whether they are prospects booking an initial consultation or customers scheduling their next haircut, the AI Receptionist can assess availability, present options, book the event, and follow up with both the customer and the business to ensure all parties are looked after. AI Voice Receptionists will soon be able to book appointments too!

Top tip: Conversations AI centralizes customer communication across a wide range of channels, and Vendasta's AI Voice and Chat Receptionists work together to provide a great experience for new leads and long time customers alike. They share, retain, and leverage conversation history with each customer, making them great at picking up conversations where they left off, even across channels.

Vendasta's AI Receptionists in the Real World

Conversations AI powers AI Receptionists that are making a big impact for agencies and their SMB clients.

Next Level Management and Consulting doubles revenue in only 4 months with Vendasta’s AI Workforce
- Read now
How Vendasta’s AI Receptionist helped Elite Web Professionals capture 700+ qualified leads in 4 months for one client
- Read now

Setup for Success

So you're selling Conversations AI to your SMB clients, but don't have time to custom configure their AI Receptionists? We've got you covered.

AI Receptionist Setup

is available for $199 USD. This one-time fee delivers incredible value, including:

Custom configuration of AI receptionist (chat, voice, automations)
Business goals and brand tone intake
Integration with calendars and lead capture tools
30-day performance check-in and optimization

Recommended for:

Time-strapped partners and service-based SMBs such as home services, salons, real estate professionals, and legal consultants.

Also great for:

Partners new to implementing Vendasta's AI Receptionist. Let the experts configure for you to:

Ensure high performance from day 1
Learn the full extent of what AI Receptionists can do for you and your clients
Prepare your team to manage subsequent implementations

INTRO OFFER: Get AI Receptionist Setup for $149

Until August 31st, AI Receptionist Setup is available for

just $149

. Again, this is a great opportunity to learn best practices, from creating custom capabilities to configuring automations.

Visit the AI Receptionist Setup product page in Marketplace for full details.

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Introducing Vendasta AI: Your In-platform Assistant for all things Vendasta

This assistant in Partner Center is here to help you! Vendasta AI's knowledge base is trained on Vendasta's support documentation and can see what is visible on your page too so you can get the best contextual answer. It can answer your questions, or help connect you with Vendasta Support if needed.

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Re-watch Vendasta Connect

Missed today's event, or want to re-watch your favorite segments? Watch it here! It's chock-full of presentations and panels (listed below) exploring how AI is transforming the way businesses engage, serve, and win customers at every stage, and why businesses that adapt will grow faster than ever.

The Silent Threat: Why Local Businesses Are Losing Millions Without AI
Conversations Are the New Clicks: The New Reality of the Customer Journey
AI Workforce in Action: From First Call to Five Stars
Real Agencies, Real Results with Vendasta’s AI Workforce

Watch now

Next, check out the interactive workshops held after the event:

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Coming Soon: Expand Your AI Workforce to Transform the Customer Journey

Vendasta's AI Receptionists are ready to help you deliver big results today, and there's even more to look forward to tomorrow. The following additions are coming soon, so stay tuned!

New employee - AI Sales Assistant:
AI Sales Assistants will record meetings and log them to the CRM to eliminate hours of post-meeting note processing. It will summarize the call, identify action items, and score sales efficacy
New employee - AI Reputation Specialist:
AI Reputation Specialists will request and respond to reviews, and analyze customer sentiment.
Insights on-demand:
Talk with your AI employees about the data they're collecting and conversations they're having to easily get insights and easily make smart, informed strategic decisions
Custom capabilities, simplified:
Customize without complicating AI Receptionist configuration with templates for common custom capabilities, such as getting inventory from Shopify and WooCommerce stores.
Custom AI employees:
Create custom AI employees to serve your agency and your clients' businesses.
AI appointment booking by phone:
AI Voice Receptionists will join AI Chat Receptionists in being able to book appointments for callers immediately while on the line.
Even better AI phone conversations:
AI Voice Receptionists will continue to improve with even more voice and model options.