Platform

Why can't you set new projects as recurring? Why is the only option to create one from template? It wouldn't be so bad if the same template can be edited and reused without affecting current projects that were generated using the template. In my case, we have the need for a lot of recurring projects with different and unique schedules. I feel like it defeats the purpose of templates if you can't reuse. But it's our only way of creating recurring tasks. I'm requesting that recurring task be independent of template. I should be able to still choose a project template - THEN - apply recurring schedule to it if needed. Setting up templates can be complicated and include many tasks. It can be very time consuming to setup new templates but it's super quick to apply recurring schedule to them. Thanks!

Ability to whitelabel task manager so it shows as tasks.mydomain.com , so that employees / other fulfillment partners don’t know that we’re using vendasta.

Ability to track time spent on tasks and projects, then view this in intelligent reporting both in Task Manager and Partner Center.

Showing AGID on VTM projects/tasks

A very needed option is the ability to allow clients to submit a ticket. The best use case would be to have any customer ticket create a new project/task in task manager for that account. Assign it to a "Support Person" and notify via inbox. The best option certainly would be to have this be a piece of the platform but, at the very least allow integration with tools like Zendesk (which Vendasta support already uses) Freshdesk or Zoho, etc..

A partner wants to be able to generate a report that will show the number of incomplete listing tasks by source type in a way that they could pull this report themselves in Task Manager.

Provide a project status bar that highlights tasks in different statuses than open/completed, which gives a much more clear picture of the true overall status of the project.

Currently you can assign 1 rep to the account. It would be helpful if we had the option to add custom account assignees such as Social Media Specialist, Digital Specialist, Graphic Designer, Secondary Project Manager, etc. This feature would: Streamline assigning tasks to team members. The assignee field in tasks could populate the custom assignee fields as an option. Visibility into which team members across the org are assigned to accounts. This would help with capacity planning. Ensuring all accounts are properly transitioned when a team members leaves the team.

The UI for task manager feels old and clunky, like something from the 2000s, the task manager app needs to be reimagined with a new, sleek and modern UI and UX like click up or asana or Monday.com so it adds even more value to the vendasta’s product suite

Currently fulfillment forms can be accessed via the "Orders" tab in Business App. It also requires a fair bit of hunting for the right order form to find the appropriate services if a client has multiple orders because the orders are listed by their unique order number. It would be more convenient for the Digital Agents in task manager to be able to view and access the fulfillment forms inside Account records section of Task Manager. Similar to how the Order forms are accessible there. In fact it would be very convenient if the Fulfillment forms were listed directly under the Order forms inside of the Account records section of each account in Task Manager. The Fulfillment forms very often contain important information required to fulfill services on the account so making it accessible to digital agents within Task Manager will allow quicker access to key details.