Reputation Management

The ability to enter contacts and request reviews is great; however, not knowing whether the customer you emailed or texted left a review is unacceptable. There needs to be a way to indicate in the contact/review dashboard whether someone wrote a review. It would be helpful to know if the person left a review so we can determine if we need to send them a second request.

Automated review responding will help your clients manage their online presence more efficiently. Craft personalized and emotionally resonant replies with this AI-enhanced update designed to respond to diverse customer sentiments and feedback nuances. Powered by Automations in Business App, a review request can be triggered at the right time from events in a business's CRM (including outside systems via Zapier integration.)

Each customer has its own tone of voice, customer salutation and localized dependencies. Those can be handled when Reputation will be enabled for special instructions in the same or similar way as Social Media and LIve Chat. Please add this feature to make it more usable for our customers.